Today, Replacement Parts, Inc./ Crow Burlingame is made up of a corporate staff and several different companies that employ over 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint and heavy duty parts business. In 2019, our company celebrated 100 years as a privately held business with most of our employees spending the majority of their working lives as part of the "Bumper to Bumper" family.

Summary

The Office Manager is responsible for protecting the Company’s capital investment in accounts receivable by insuring accurate and timely collection of accounts receivable and notes receivable for the Company.  This position is also responsible for insuring quality service delivery to customers in response to inquiries about accounts, and the timely processing and mailing of monthly statements to all customers.

 Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Supervise Accounts Receivable Department staff


• Monitor and protect Company’s capital investment in account receivables


• Evaluate customer credit risk by gathering and analyzing credit report information to determine if credit will be extended and amount


• Deal directly with high exposure customers, work out collection processes as needed to save volume and retain business.


• Research and solve payment discrepancies


• Monitor account receivables daily to ensure accuracy


• Make adjustments to accounts as needed


• Monitor accounts to insure accuracy in authorization of credit limits on accounts


• Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices and policies


• Assign and monitor work assignments


• Demonstrate outstanding customer service.


• Perform other incidental and related duties as required or assigned.



• Competencies

  
  

  To perform the job successfully, an individual should demonstrate the following competencies:

  
  
  
  
  • 
    Managing People - Takes responsibility for subordinates' activities; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); improves processes, products and services.
  
  
  • 
    Customer Service - Manages difficult or emotional customer situations; responds to requests for service and assistance.
  
  
  • 
    Collection Skills – understands, exhibits, and trains in best collection techniques. Direct Collection Activity - Responsible for coordinating and/or deals directly with significant high exposure accounts to ensure customer retention and low credit loss.
  
  
  • 
    Communications - Exhibits good listening and comprehension.
  
  
  • 
    Cooperation - Establishes and maintains effective relations; exhibits tact and consideration.
  
  
  • 
    Conflict Resolution - Uses negotiation skills to resolve conflicts with customers and employees.
  
  
  • 
    Managing Customer Focus - Promotes customer focus.
    
    
    
    • 
      Oral Communication - Speaks clearly and persuasively in positive or negative situations.
    
    
    • 
      Consultative Selling - Builds rapport and establishes trust; presents solutions that meet customer objectives.
    
    
    • 
      Performance Coaching - Sets goals and objectives; gives performance feedback; motivates for increased results.
    
    
    • 
      Team Leadership - Fosters team cooperation; defines team roles and responsibilities; ensures progress toward goals.
    
    

     

  
  

  • Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    
    

     

    
    

    Reasoning Ability

    
    

    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

    
    

    Computer Skills

    
    

    To perform this job successfully, an individual should have basic computer knowledge, knowledge of the Microsoft Office suite of products and 10 key typing experience.

    
    

     Certificates, Licenses, Registrations

    
    

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    
    

    While performing the duties of this Job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 

    
    

     Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    
    

    While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

    
    

    Education and/or Experience

    
    

    Bachelor’s degree (B.A.) or equivalent from college or university; four years related experience and/or training; or equivalent combination of education and experience and two years management experience.

    
    

     

    
    

     

    
    

    Language Skills

    
    

    Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

    
    

     Mathematical Skills

    
    

    Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

    
    

     

    
    

    Employment at Replacement Parts, Inc. is subject to post offer, pre-employment drug testing.  Equal Opportunity Employer.   Replacement Parts, Inc. is a drug-free workplace. 

  
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description