Job Description:

The Senior Digital Banker is responsible for managing day-to-day digital banking operations while supporting senior management in developing and maintaining First PREMIER’s suite of innovative digital banking solutions.  The Senior Digital Banker will work closely with other business units and product managers to serve the needs of digital prospects and customers, overseeing and optimizing the digital banking experience. The position will be responsible for processing online loan and deposit applications, managing new customer acquisition, developing relationships with referral sources and executing cross- and-up selling strategies for digital customers, and capitalizing on business development opportunities.

We support a promotion-from-within philosophy for strong performers!

 

Compensation and Schedule

Starting wage is determined based on prior work experiences.

Full-time Hours:
Monday - Friday 8:00 a.m. - 5:00 p.m.

Training Schedule:

Paid on-the-job training!

 

Essential Duties and Responsibilities

• Oversees daily digital banking operations, including monitoring system functionality, efficacy, processing volumes, quality, transaction processing, and volume, ensuring daily work volume is completed prior to processing deadlines.


• Monitors customer satisfaction and conducts follow-ups to ensure the highest quality of service is being delivered to digital customers.


• Prepares Digital Banking performance reports by collecting, analyzing, and summarizing data and trends to support management decision making.


• Develops Digital Banking strategies by conducting needs assessments; capacity planning; cost/benefit analyses; defining user requirements; and establishing technical specifications for new and improved solutions.


• Demonstrates and maintains a sufficiently strong, detailed understanding of First PREMIER Bank’s products and services.

 

Skills and Qualifications

• 
  

  Bachelor’s degree in Banking/Finance or related field preferred.

  
  


• 
  

  5+ years of banking experience, specifically in the areas of sales and lending strongly preferred.

  
  


• 
  

  1+ years of demonstrated experience working with digital banking products and services.  

  
  


• Most qualified candidate will exhibit the ability to concentrate and work independently, pay attention to detail, and demonstrate analytical and problem-solving skills.


• Basic computer skills and proficiency of the English language. Exceptional verbal and written communication skills. 

 

Culture and Benefits

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health and wellness, fun and giving back. This is an environment where you will be rewarded, valued and celebrated for your hard work. We provide our employees a robust and expanded package of health benefits, incentives, growth and career advancement opportunities and some pretty epic parties—from concerts by big-name artists to giving away cars. We believe in investing in our employees, their families and our communities.

 

We’re Investing in You
• Full medical benefits for 20+ hours/week. Medical plans and contributions to spending accounts with free dental, vision, EAP, life, AD&D, company match 401(k), long and short-term disability plans
• Generous time off plans including PTO, Sick Pay, and Bonus Days
• 401(k) – Dollar-for-dollar match up to 5% of total compensation, 100% employee-owned
• Growth plans which will provide the opportunity to receive an hourly wage increase
• PREMIER Wellness Program
• Special discounts and pre-sell offers for Denny Sanford PREMIER Center events
• Paid community volunteer hours
• Special employee parties and incentives

 

Application Process

To ensure timely communication during the application process, please ensure that the "My Presence" portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at www.firstpremier.com/careers to view any status changes.

 

Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.

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