Job Description:

Scheduled phone interview spots are limited – apply today! Apply now and we will let you know how you can become part of our REMARKABLE UW Health team.

UW Health recently received some exciting news from “Best Hospitals” rankings, including University Hospital being named Wisconsin’s #1 hospital for the ninth year in a row.

We are seeking Patient Scheduling Representatives and Specialists to:

• Schedule appointments via phone, in person or via electronic correspondence.


• Complete multi-disciplinary scheduling – comprehensive clinics with more than one billing provider in which multiple providers across multiple disciplines require scheduling for the same date of service for a patient.

Education:

Minimum - High school diploma or equivalent.

Preferred - Associate or Bachelor’s degree in Business Administration, Healthcare, or other related field.

Work Experience:

Patient Scheduling Representative:

Minimum – Six (6) months of previous experience in an office or customer service environment.

Patient Scheduling Specialist:

Minimum – One (1) year of previous experience in an office or customer service environment.

Preferred - Previous experience working in healthcare. Previous experience scheduling of patients. Previous experience with answering phones, greeting clients and customers in person.

Required Skills, Knowledge, and Abilities:

• Excellent customer service skills.


• Excellent verbal, listening and written communication skills.


• Ability to operate a computer.


• Knowledge of Medical Terminology preferred.


• Ability to handle multiple priorities simultaneously.


• Excellent organizational skills.


• Ability to think independently and demonstrate good problem-solving skills.


• Ability to work in a team environment and to collaborate with a variety of individuals in a positive manner.

Scheduling at UW Health is undergoing a redesign to better serve our patients. As part of this redesign our scheduling positions are changing as well! Scheduling positions at UW Health will eventually fall into 3 types of positions:

• 
  Appointment Center positions – these schedulers help patients over the phone and will be able to help patients with multiple types of appointments


• 
  On-site check-in/check-out staff – these schedulers help patients in person in the clinics, and also place outbound phone calls between helping patients in-clinic


• 
  On-site Appointment Center positions – these schedulers are located on site at the clinic, but primarily do phone-based work. While doing phone-based work they will sit at a desk that is not patient-facing, but will come to the check-in/check-out desks to help patients in person when the check-in/check-out scheduler is away from desk (i.e. breaks, lunches, etc.)

If you are hired into a department that has already gone through the redesign process you will be hired into one of these positions. However, if you are hired into a department that has not yet undergone the redesign process, it is likely that the scope of your role and/or the location you report to may change once your area goes through redesign.

Physical Requirements:

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools.  Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties.  Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Work Schedule:

50% - 100% FTE, 20-40 hours per week. Scheduled shifts generally are between the hours of 7:30 AM - 5:30 PM, Monday through Friday. Hours may vary based on the operational needs of the department.

University Hospital in Madison is a Magnet®-designated facility that’s ranked Wisconsin’s #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.

UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

Learn more about this opening - Patient Scheduling Representative

Learn more about this opening - Patient Scheduling Specialist

UW Hospital and Clinics benefits

UW Medical Foundation benefits

UW Health values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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