Job Description:

Provides training material design, conducts training sessions, and monitors and reports on results in support of custom and standard application packages.

Responsibilities: A listing of the key responsibilities

1. 
   Under general direction, responsible for the creation and delivery of training and development programs including workflows to all levels of end users and IT professionals. 
   


2. 
   Leads training needs assessment process for large impact (volume and dollar) projects.
   


3. 
   Assists in defining, troubleshooting, and solving software and system issues.
   


4. 
   Works with both internal IT partners and operational customers to understand system and training needs for applications and packages supported.
   


5. 
   Develops documentation for custom applications and packaged applications, using a variety of training tools as needed to assist end users.
   


6. 
   Designs training programs and creates curriculum, classes, workshops, and computer based training (CBT) and on-line help.
   


7. 
   Delivers training to a variety of audiences, understanding and applying adult learning principles.
   


8. 
   Provides mentoring and technical guidance to more junior members of the department.
   


9. 
   Under general direction, provides oversight and coordination of training environments, training materials management, and development of enhanced training tools.
   


10. 
    Develops master training environment to support end user learning.
    


11. 
    Performs other duties as required or assigned.
    
    

Minimum Qualifications:

ü  Bachelor's degree with 3 years of directly related training experience or the equivalent in education and experience required.   

ü  Knowledge of adult learning principles and training methodology required.

ü  Strong interpersonal, organizational and presentation skills required.

 

Required Licensure/Certification Skills:

ü  Special certification may be required dependent upon clinical applications.

ü  Valid driver’s license with a clean driving record required in accordance with      D-H’s Driver Disqualifications Guidelines.

 

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