Job Description:

Job Description Summary

Interacts with the member to gain knowledge and understanding of their financial needs. Utilizes all available resources to provide the best solution to ultimately enrich the member experience. Accurately and efficiently documents and processes the full range of member transactions to ensure member satisfaction. Duties will require service delivery in a remote environment. Position will require non-traditional business hours, including early morning and late evening availability.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets members; assesses their needs and concerns; takes initiative to develop solutions to ensure member satisfaction.

Documents and processes member transactions, including but not limited; to deposits, withdrawals, payments and other services.

Provides information and promotes appropriate products and services to match member needs, including but not limited to; new accounts, deposits products, loan products, credit cards and insurance products.

Utilizes knowledge of Credit Union products and services to provide solutions to members concerns and problems; follows through to ensure member satisfaction.

EDUCATION / EXPERIENCE

One year teller experience or equivalent experience involving cash handling, sales, lending or customer service

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Intermittent standing, sitting and walking.


• Using hands repetitively to handle, feel or operate computers and other standard office equipment.


• Reaching with hands and arms.


• Intermittent lifting and carrying between 5 and 25 pounds.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.

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