It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Epiq, a global technology and professional services leader in the legal services industry, manages large-scale, complex projects for law firms, corporations, financial institutions, and government agencies.  These clients rely on Epiq subject-matter experts and technologies to streamline the data, logistics, and administration of eDiscovery, restructuring, bankruptcy, class actions, mass tort, court reporting, regulatory compliance, and other critical business operations around the world. 

We are currently searching for a dynamic sales operations leader to be responsible for driving and measuring salesforce performance, as well as providing subject matter expertise and insights with a primary focus on targeting, alignment, and data governance. Additionally, the Director, Sales Operations will play key role in collaboration with sales leadership to support data-driven business strategy.

Job Description

• Lead team of sales operations professionals responsible for the collection, analysis, and reporting of sales-related data in ongoing effort to increase overall sales productivity and achieve company revenue goals.




• Identify and evaluate trends and performance measured against sales targets and strategic initiatives.




• Develop and maintain reports and dashboards to drive leadership decisions and generate ad hoc reporting as needed using Salesforce.com and other related technologies.




• Recommend and develop sales support initiatives.




• Identify opportunities for process improvement and efficiencies for the sales team.




• Evaluate new and existing tools to help the sales team get the most value from software investments.




• Support sales team growth by developing and/or compiling content for on-boarding and training.

Required Qualifications & Characteristics

• A deep understanding of sales operations with a minimum of five (5) years relevant experience in a global role.




• Highly proficient using and managing Salesforce.com with 3+ years Salesforce.com experience.




• Proven managerial, leadership and staff development skills which help to motivate sales support team members and provide professional growth allowing them to assume additional responsibilities.




• Demonstrated history of driving improvements to the sales process.




• Excellent data analytics skills.




• Fluency in Excel required.




• Attention to detail, self-motivation, and the ability to work in a fast-paced, results-oriented environment.




• Strong interpersonal skills and customer service orientation with ability to partner with leaders and individuals at all levels of the organization.




• Strong communication and presentation skills, both written and verbal.




• Ability to travel 20-30% as needed.

Characteristics of a successful leader at Epiq includes the following

• Structured and precise with a results-oriented approach to business.




• Personal buy-in to Epiq’s cultural values with a passion for clients, employees and service.




• Known to be approachable.




• Acknowledges and gives credit and thanks to others.




• Demonstrates full commitment and offers tactical strength through regular oversight.




• Strategic strength through consistent execution, speed, decisiveness, and risk taking.




• Consensus builder, collaborative, flexible thinking and agile.




• Brevity, informal, and to-the-point.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.