It's fun to work at a company where people truly believe in what they are doing!

Job Description:

JOB SUMMARY:

• Provide hospitality and reception or other services defined or outlined in EPIQ’s service agreement with client.            


• Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy.


• Maintain a positive team-player mentality


• Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.


• Deliver on service commitments in a timely and accurate manner


• Invest proper effort and QC approach to deliver highest quality work and service


• Comply with EPIQ’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook


• Expected to uphold the Standards of Service and best practices developed by EPIQ

RESPONSIBILITIES:

General:

• Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services with prompt assistance


• Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests


• Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)


• Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift


• Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests


• Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm


• Other duties as assigned

Reception:

• Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors


• Answer incoming telephone calls and direct call traffic to the proper person


• Take accurate and complete messages for those employees who may be unavailable


• Greet and announce visitors in a friendly and business-like manner


• Maintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site Manager

QUALIFICATIONS:

• High School Diploma or equivalent


• Minimum of 1 year professional level work experience


• Previous experience in a client service oriented field preferred


• Willingness and ability to learn new skills

JOB REQUIREMENTS: 

• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting


• Ability to learn skills quickly


• Flexibility in dealing with simultaneous projects


• Attention to detail


• Ability to function with a high level of patience, tact and diplomacy in handling any complaint situations


• Ability to lift or move 40 lbs. or greater


• Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc


• Excellent organizational skills


• Strong initiative required; ability to work independently with minimal direct supervision

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.