Job Description:

COMPANY SUMMARY

Join our team! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company s continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com

JOB SUMMARY

ESSENTIAL FUNCTIONS

* Performs wide range of administrative support duties requiring broad experience, skill and knowledge of organization and escrow policies and practices. Works independently to resolve a wide range of inquiries.

* Prepares documents for a wide range of transactions, such as closing statements, settlement statements, wraps, assignments, and mobile homes

* Creates and maintains files, records, reports; monitor and track workflow

* Responds to inquiries and gathers information to resolve issues

* Communicates information to responsible parties

* May train / provide guidance to less experienced team members

* May assist Escrow Offices with business development and customer service

KNOWLEDGE AND SKILLS/TECHNOLOGY USED

* Broad experience with escrow transactions

* Strong customer service skills

* Problem solving skills

* Strong organizational skills

* Knowledge of MS Office suite

* Excellent verbal/written communication skills

* Able to maintain professionalism and a positive service attitude at all times

* Strong detail orientation

* Ability to analyze, compare, interpret and process data

* Strong knowledge of company and/or client operating systems

TYPICAL EDUCATION

* High School diploma or equivalent

TYPICAL RANGE OF EXPERIENCE

* 2+ years of related experience

LICENSE OR CERTIFICATION

DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers..

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