Quantitative Behavioral Researcher, Client Experience Measurement - J. P. Morgan CIB

Preferred location: New York, United States

Level: Vice President

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management.

J.P. Morgan's Corporate & Investment Bank (CIB ) is a leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than a hundred countries.

Digital Experience Design , our global CIB design team of 125+ designers in 7 locations plays a key role in building customer-centric products and services for both clients and employees.

Job Description

Do you want to improve client experience at scale by measuring the behaviors, beliefs, and attitudes of Corporate and Investment Banking clients? We are looking for a creative, resourceful, and organized Behavioral Research Scientist in Digital Experience Design's Client Experience Measurement team.

Part of Corporate and Investment Banking, the Digital Experience Design organization's mission is to improve the experience of external clients and internal users across a broad variety of complex, essential, and high-value product and service journeys. The Client Experience Measurement program contributes to this mission using quantitative research to provide the data required to make key design and investment decisions.

As a quantitative behavioral researcher, you will work closely across design, product, and technology teams to better understand our clients. You will be asked to help partners develop meaningful and relevant research questions, and in answering those questions with a variety of input data sources, to deliver concrete, actionable client experience recommendations. In addition to analyzing data to answer individual research questions, you must be able to connect data with design decisions, collaborating closely to ensure the relevance and impact of your work to business stakeholders.

You will be expected to be a subject matter expert in measurement and quantitative analysis of behavioral and/or survey response data, with the ability to communicate highly complex findings to multiple audiences. You may come from one of a variety of backgrounds (e.g. psychology, HCI, economics, epidemiology, among others) but you must be comfortable with the complete research workflow, from research design to statistical analysis to reporting, and you must have some experience with quantitative behavioral and/or attitudinal data.

Successful candidates will take iterative approaches to tackling big, long-term problems and show the ability to apply expertise in social science methodology, earn trust with partner teams from non-statistical backgrounds, understand the right level of statistical complexity to fit the research questions and existing resource constraints, be willing to experiment and learn from what works, and communicate scientific approaches to a variety of stakeholders.

Key Responsibilities

• Provide expertise in applied social science research

• Partner with a variety of teams to:

o collaboratively identify client experience outcomes and key research questions

o make methodological recommendations for data collection and analysis

o develop and execute statistical analysis plans to answer key questions across multiple data sources

o make recommendations for design based on quantitative analysis results

• Contribute to scalable process recommendations to build a larger culture of data-driven decision-making

Basic Qualifications

• MS in a quantitative social science discipline (e.g. psychology, economics, HCI, learning science, sociology, epidemiology)

• 5 years of experience conducting large-scale applied research including analysis of human behavior and/or survey data

• Advanced statistics (factor analysis, SEM, causal modeling, multilevel regression, regularized regression, etc.) - although we don't expect candidates to have expertise across methods, the successful candidate should be fluent with at least two methods and be comfortable acquiring new methods with training and practice

• Proficiency in at least one statistics program (Python, SPSS, R, SAS), Python strongly preferred

Preferred Qualifications

• PhD in a quantitative social science discipline (e.g. psychology, economics, HCI, learning science, sociology, epidemiology)

• Experiences with SQL or related query languages, data management, data warehousing

• Experience converting research studies into tangible, real-world changes

• Experience communicating complex technical information for non-technical audiencesJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans