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Job Description

As part of the Enterprise Technology & Services team, reporting to the Director, Risk Management, the successful candidate will act as a resource and subject matter expert in relation to the impact on records management policies and procedures.

Business Unit Record Coordinators play a central role in supporting and managing critical and often time-sensitive information requests for document holds or preservation as directed by Litigation, or Compliance departments.

The BURC will m aintain a current and accessible records inventory, including:

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  a description of all records series for their business unit and/or departments/functional areas
  
  


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  the location(s) where all electronic and hard copy records are located including applications, storage systems, databases and repositories and the names and contact information for the related system administration group
  
  


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  information on any third-party arrangements where records or information is managed offsite
  
  


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  the format(s) (paper, electronic, other) of the records
  
  


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  complete and maintain Records Destruction Approval Forms for approving the destruction of records stored at offsite vendors, (e.g. Iron Mountain) or internally stored record series.
  
  


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  review the global or divisional record inventory/retention schedule at a minimum not less than annually.
  
  


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  ensure that they are kept informed of updates to retention requirements, changes to record series, departmental recordkeeping procedures and processes, and any new or revised third-party agreements that include record keeping provisions.
  
  


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  complete regular self-assessments and status reports for the Divisional Records Coordinators to report to Global Compliance.
  
  


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  work with the Business Unit Compliance Officer or other business unit staff to develop procedures manuals, specific to their operations and incorporating the Global and, where they exist, Divisional policy and procedural requirements. 
  
  


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  Identify storage locations for electronic records (e.g. shared drives, databases, SharePoint sites etc.);
  
  

You bring:

2+ years related experience in Records Management including managing a records management program, or an equivalent combination of education, training and experience.

Excellent communication and interpersonal skills

Strong technical experience

Excellent organizational skills with keen attention to detail

Ability to handle multiple tasks and requests

Familiarity with Automated Record Management Systems

If you are ready to unleash your potential, its time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of September 30, 2020, we had $1.3 trillion (US$943 billion) in assets under management and administration, and in the previous 12 months we made $31.2 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John   Hancock , we embrace our diversity. We strive to attract,   develop   and   retain   a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,   colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.  

It is our priority to remove barriers to   provide   equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process .  All information shared during the accommodation request process will be stored and used in a manner that is consistent with   applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

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