Overall Purpose

Manages teams of technicians responsible for day-to-day construction or digital electronics activities such as the installation, turn-up and maintenance, placing, splicing, rearrangement, and/or removal of Outside Plant (OSP) including digital facilities. Manages teams of technicians responsible for the testability of remote terminals and the backup power of remote terminals during power outages, including, but not limited to, equipment deployment, fueling, equipment retrieval, remote testing/clearing of alarms and status.

Key Roles and Responsibilities

Plans and assigns work to technicians. Reviews technician performance and provides feedback and coaching to technicians designed to address performance issues. Conducts safety and quality inspections to ensure high quality and safe performance by technicians. Identifies and removes roadblocks to safe and efficient performance by technicians. Ensures that technician training is complete. Administers discipline to technicians and makes recommendations concerning long term suspensions or terminations of technicians. Receives technician grievances and resolves them at the step one level as appropriate. Ensures that work processes, standards and master plan are in conformance, and that schedules are adhered to. May be responsible for utilizing Management Systems & Operations Control (MSOC) based techniques to manage technician efficiency, performance and customer service.