Job Description:

 See What We’re All About

As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.

 

Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, twelve years in a row and the Crain’s Fast 50 list eight times.

 

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

 

Perks

• Parts Town Pride – check out our virtual tour and culture!
  


• Quarterly profit sharing bonus


• Fitness center, game room and on-site food market


• Team member appreciation events and recognition programs


• Volunteer opportunities


• Casual dress code


• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

 

The Job at a Glance

As a Customer Solutions Specialist (Internally known as a Parts Expert), you are always available to assist customers with all of their OEM commercial kitchen equipment replacement part needs. You thrive at building strong relationships with customers by creating an excellent (and even fun!) experience every time. Your passion to go above and beyond for your customers and team, high energy, and attention to even the smallest details are essential for success in this role!

 

A Typical Day

• Handle a high volume of incoming calls (50-70 per day), while delivering an exceptional customer experience (from your first call to your last!)


• Process customer requests (place orders, identify part numbers, confirm pricing, availability, tracking, returns, etc.)


• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs

 

To Land This Opportunity

• You have 1-3 years of experience in a customer service-type role (ideally involving the use of a telephone)


• You’re an All-Star communicator, fluent in English (written and verbal). Bilingual (English & Spanish) would be ideal but is not a deal breaker!


• You exhibit stellar organizational & general computer skills


• You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)


• You know MS Office; you may not be a master but you’re on


• You have an outgoing, positive, team spirited, one-for-all personality

 

About Your Future Team

Our Team is filled with high energy, humor, and food...enough to put you in a food induced coma (Keto friendly, of course). Bring your jokes, we are as passionate about laughing, as we are about providing a great customer experience. 

 

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

Apply Now