Job Description:

Door Attendant

Requisition ID

2020-11589

Category

Front Office Operations

Job Location

US-MA-Boston

Property

The Newbury Boston

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Highgate, in partnership with Major Food Group, has announced plans to open The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay. This iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building will be thoughtfully transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

Employment Status

Full-Time

Overview

The Doorperson is responsible for welcoming guests in an attentive, courteous and efficient manner and providing the guest with a positive first impression. He/she is also responsible for providing assistance into and out of the hotel as well as assisting with transportation needs.

Responsibilities

Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.
- Assist guests with cabs, Ubers and other transportation requirements.
- Coordinate group/tour arrival by bus.
- Operate radios and other devices efficiently and professionally when communicating with hotel staff.
- Report maintenance issues in Synergy and to MOD.
- Call the garage for valet cars, if applicable.
- Open vehicle and hotel doors and greet arriving and departing guests.
- Respond to guest questions and answer information on local attractions, events and daily activities in the hotel.
- Be aware of VIP and repeat guests; greet them by name.
- Announce departing shuttles.
- Follow all standards required by the Forbes Five Star service such as:

- Must use guest name
- Must show genuine interest
- Must demonstrate anticipatory service
- Must close interactions appropriately
- Must smile and maintain engaging expression
- Maintain cleanliness of both hotel entrances and front door.
- Keep front drive area clear and organized for arriving guests.

Qualifications

Education & Experience:
- High School diploma or equivalent required.
- Experience in a luxury hotel or a related field preferred.
- Must have a valid driver's license for the applicable state.

Physical requirements:
- Flexible and long hours sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.General Requirements
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Must be extremely professional and demonstrate genuine and intuitive service.
- Support Highgate core values: passion, innovation, integrity, ownership and community.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.

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Highgate Hotels and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant s race, color, age, religion, sex, national origin, disability, genetic information, uniformed services, veteran status, sexual orientation, gender identity and expression or any other legally protected classification. Highgate Hotels will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.

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