Business Title
Customer Journey Programs Lead

PTC Org
CSS - Customer Success

Country-City
USA-Boston

Job Description for Advertising Purposes

Customer Journey Programs Lead

Boston, MA - Corporate HQ

The Customer Experience Transformation Office is looking for a driven, ambiguity crushing, go-getter to help manage and drive cross-functional Customer Journey definition and improvement initiatives. You will have an initial focus on establishing practices that lead to the alignment, capture, and usage of the various customer journey execution frameworks deployed across the company and with our Partners, ultimately ensuring a designed, cohesive customer experience can be delivered throughout. Additionally, you will engage in the management of strategic and operational initiatives within the team and our surrounding ecosystem to drive improved business outcomes for PTC and our Customers.

You will be part of a dynamic team that is focused on ensuring our customers have a great experience while achieving rapid and enduring value with our software. We have a strong cultural dynamic which is grounded in collaboration and team chemistry. You will be a key player in PTC's and our Customers' success.

Day-To-Day:

* Works with business leaders and subject matter experts to explore and gather key requirements and objectives.
* Navigates cross-functional needs and objectives to develop aligned viewpoints & outcomes
* Researches and communicates industry best practices for incorporation into the design of outcomes
* Assembles appropriate stakeholders & teams to complete defined project/program outcomes efficiently & effectively.
* Demonstrates strong understanding and effective management of project/program activities amongst involved parties, ensuring expectations are clear and supporting documentation is available.
* Delivers recurring status reporting on project/program health, including milestone achievement, top risks and issues.
* Clears obstacles and impediments so that the team can achieve successful business outcomes.
* Creates and environment where teams can do their best work - collaborates with the project/program team to identify and assess project risks, issues and dependencies, establishes risk and issue management strategies.
* Communicates transparently, whether it be raising risks/challenges to senior leadership or ensuring the team knows what needs to get done.
* Works with and motivates others outside of your direct line of business towards a common goal.
* Leads the establishment of new practices and processes

Skills and Knowledge:

* A customer-centric mindset
* Exceptional organizational, interpersonal and communication skills
* Strong project management skills and experience managing work in a matrix environment across multiple and diverse groups.
* Proven leadership skills and the ability to present updates to C-level executives and senior management.
* Ability to succeed in a \\"fast-paced\\" environment while dealing with ambiguity
* Must be curious and resourceful, willing to learn on the fly
* Results oriented with the ability to drive & motivate others
* Ability to work across the organization to interact, influence, manage and negotiate effectively at all levels
* Ability to represent complex ideas or information in an easy to consume manner
* Proactive and collaborative by nature

Basic Qualifications:

* Bachelor's Degree and 5+ years of professional experience in software or technology
* Program and/or Project Management expertise, PMP certification a plus
* Experience with Customer Journey or Customer Experience design

Job Req Number
34265BR

Job Type
Regular Full-Time

Region
The Americas

Job Category
Consulting Services

Subregion
North America

PTC Company Description
About PTC (NASDAQ: PTC) PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today's new technology to drive digital transformation.

Why Join Us and Benefits Summary
When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it's like to work at PTC at #lifeatPTC. We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team. We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career. PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including: * Retirement Savings Plan with Company Match * Employee Stock Purchase Plan (ESPP) * Healthcare and Dental insurance * Paid Time Off and Sick Time * Birthday Day-off * Tuition Reimbursement (Canada, India, Israel, US) * Holiday Pay * Employee Referral Program * Management and Employee Training Development * Other Regional-specific Benefits All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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