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Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.Department OverviewNational Service Support - The North America Service Support \\"NSS\\" Team provides back-office support to the day-to-day transactions required by Customers, Service Partners, and Field Teams. This team supports the Services/Software Enterprise contract life cycle, the processing of Installation Agreements, Q2SC support and auditing, Above Contract Work Tickets, and Rental Billing.Job Description
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Contract loading for various types of service programs in various systems.
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Pre-audit of information submitted for loading.
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Post-audit of loaded information to ensure correctness & completeness of the data.
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System help desk to support the field teams in the use of the Q2SC (Oracle) contract loading tool.
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Oracle Install Base data additions and modifications.
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Liaise with various field and internal depts (Finance, Order Mgmt, Service Product Offer teams)
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Able to meet weekly and monthly deadlines for data processing.
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Leading the administration and activation of assigned territories contracts and related submittals
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Coordinating preparation of assigned documentation through internal approval process
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Monitoring contract submittals to ensure timely and coordinated responses and compliance with terms and conditions
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Contract loading, contract corrections and changes, database management, installs, and work tickets.
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Serving as a liaison for Field Service, Finance, Credit, Order Management, CSMO, and Product Management departments
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Communicating across all levels of the organization and partners to resolve any contract or billing issues
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Maintain efficient cycle time of processing contracts through measured results and case management.
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Able to apply presentation and communication skills to an outside audience.
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Proficient in Excel or Google Sheets, PowerPoint or Google SlidesBasic Requirements
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Associates degree or 1+ year experience in contracts, customer service, finance, or administrative.Travel Requirements10-25%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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