Job Description:

POSITION SUMMARY

Works closely with and reports to Director of Talent Development to support the successful design, marketing, implementation, oversight, maintenance, measurement and reporting of the organizations Talent Programs (Career Pathing, Succession Planning and Mentor Program). Manager will be responsible for mapping career path and career ladders scenarios for key roles within the organization and sharing such knowledge with team members so they are aware of the education, training, skills and competencies needed to progress their careers.

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ESSENTIAL FUNCTIONS

* Using adult learner principles, develops and designs programs to improve team member performance across the company
* Acts as a strategic partner, building relationships with Corporate, IT, Operations and HR to assess development opportunities, career goals and upward mobility
* Facilitates learning, growth, elevation and lateral movement using a variety of techniques and formats such as career pathing, career ladders, mentoring, coaching, training, higher education, certifications, job shadowing, HIPO programs, etc.
* Uses assessment tools to measure ROI and ROE of learning solutions and the impact on performance and other operational metrics
* Designs, markets, implements, leads, evaluates and manages the organization's mentor programs
* Partners with the Director of Talent Development and VP of Training and Talent Development to design, market, implement and manage the organization's performance management initiatives
* Partners with the Director of Talent Development and VP of Training and Talent Development to design, market, implement and manage an organizational succession strategy
* Develop career ladders showing progression of jobs from highest to lowest based on level of responsibility and pay by department
* Develop career paths to encompass varied forms of career progression, including the traditional vertical career ladders, dual career ladders and horizontal career lattices
* Provides team members with an ongoing mechanism to enhance their skills and knowledge that can lead to mastery of their current jobs, promotions and transfers to new or different positions/departments
* May travel nationwide up to 20%
* Other duties as assigned commensurate with position

POSITION QUALIFICATIONS

Competency Statement(s)

* Ability to observe and respond to characteristics of human behavior
* Analytical Skills - Ability to use thinking and reasoning to solve a problem
* Communication, Oral - Ability to communicate effectively with others using the spoken word
* Communication, Written - Ability to communicate in writing clearly and concisely
* Customer Oriented - Ability to take care of the customers' needs while following company procedures
* Decision Making - Ability to make critical decisions while following company procedures, sometimes in ambiguous situations
* Interpersonal - Ability to get along well with a variety of personalities and individuals
* Management Skills - Ability to organize and direct oneself and effectively supervise others
* Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions
* Problem Solving -- Ability to find a solution for or to deal proactively with work-related problems
* Relationship Building - Ability to effectively build relationships with customers and co-workers
* Working Under Pressure - Ability to complete assigned tasks under stressful situations
* Patience - Ability to act calmly under stress and strain, and not be hasty or impetuous
* Reliability -- Ability to be dependable and trustworthy

Education

* Bachelor's Degree required; degree concentration in Organizational Development, Human Resources, Learning and Development and/or other similar discipline strongly preferred
* Leadership Training and Organizational Development certification(s) preferred

Experience

* 3+ years of career pathing
* 3+ years managing mentor programs preferred
* 3+ years organizational succession planning experience preferred
* 5 years design and development of leadership training strongly preferred
* Contact Center or Health Care experience a plus

Skills

* Demonstrated initiative; and ability to follow instructions and complete assignments in a timely manner
* Must be able to effectively manage multiple projects
* Must be able to work independently and as a member of a team
* Ability to create processes that best benefit the entire team
* Excellent customer service skills
* Excellent relationship building skills
* Must possess ability to analyze data and report on findings
* Strong management and organizational skills
* Ability to accurately type 35+ corrected words per minute
* Proficient in Microsoft Word, Excel, PowerPoint, Articulate, Captivate, other authoring tools, and Outlook
* Read, write and understand English fluently
* Must be able to maintain confidentiality of information
* Bi-lingual a plus

WORKING CONDITIONS

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Able to sit at and work on a computer for periods of time
* Able to use the phone for periods of time
* Able to lift up to 25 pounds and reach/bend to retrieve items in cabinets and shelves
* Required to be at the work location to perform job functions
* Ability to speak, hear and see for the assigned work day
* Repetitive key stroke/data entry for the assigned work day
* Ability to ambulate as needed for the assigned work day

WORK ENVIRONMENT

* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Entire work time is conducted in an office environment in a controlled atmosphere building.
* The noise level in the work environment is usually moderate.

LogistiCare is an Equal Opportunity Employer

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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