Job Description:

As a Personal Banker, essential responsibilities include:

• Process and validate a variety of financial transactions, including accepting and dispensing cash, cashing checks and other instruments, and maintaining accurate records of same




• Communicate with customers and potential customers to gather information for the evaluation of needs and recommending STAR’s products and services to fit those needs




• Accept loan, credit card, and other payments




• Accurately balance and maintain cash drawer




• Provide superior customer service




• Initiate new accounts




• Evaluate and respond timely to customer issues, through direct personal action or referral to proper source




• Provide customers with account-based information and assist with other services




• Maintain and update knowledge relating to bank products, services and procedures




• Adhere to and apply all operational policies and procedures




• Complete annual compliance training.

Skills Needed

• Ability to identify and recommend customer solutions




• Ability to provide superior customer service




• Strong attention to detail with accuracy in processing




• Strong organizational skills




• Strong oral and written communication skills




• Strong critical thinking and problem-solving skills




• Ability to perform required duties and to keep current on product and service offerings




• Ability to align with STAR’s Core Values and Brand Behaviors




• Proficiency in computer skills, including Windows-based systems

Must complete all certification requirements within first six months of employment

Equal Opportunity Employer M\F\D\V

Experience

Required

• 1 year(s): Teller and/or Personal Banking experience

Education

Required

• High School or better

Preferred

• Associates or better in Business Administration or related field

See job description

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