Healthcare Client Relationship Manager (Payer)

Healthcare Client Relationship Managers (CRMs) at Cognizant Technology Solutions will be responsible for managing a specific account or a specific region while aggressively growing business. Candidates should have strong business development focused account management experience, with the ability to manage multiple high-growth accounts in various domains (such as Product solutions, IT and BPO services). The Healthcare CRM will partner with the CIO/VPs and vendor management teams and help them identify various opportunities and initiatives that can be off-shored. This Healthcare CRM role will play a key role in driving revenues specifically for Cognizant’s payer business. The qualified candidate must reside within either the Atlanta, GA or Los Angeles, CA geographic area.

Key Responsibilities

• Manage on-time and on-budget delivery with planned profitability, consistently looking to improve quality and profitability


• Engage with business and technology executives, consult and advise on industry and help define client specific solutions


• Responsible for Backlog growth - Existing projects + Renewals/Extensions of current projects + Rate Revisions


• Drive RFPs / Proactive bids w.r.to Renewals, Extensions, Application/Project additions, Application rationalization and modernization


• Build senior and strategic relationships through delivery excellence


• Understand the client environment, issues, and priorities


• Serve as the day-to-day point of contact for the clients taking the lead in delivery


• Support and drive firm-wide delivery initiatives, as directed


• Run and Manage RFP process, bid preparation, contract creation and commercial negotiations with clients


• Manage and grow the Account's P & L, MIS & Reporting


• Lead the onsite project teams and ensure they understand the client environment


• Define and improve the go-to-market plans, offerings and value propositions


• Build strong internal relationships with Cognizant’s vertical BU Heads, offshore Delivery Heads and other core leaders

• Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry


• Strong Healthcare Payer Business Development experience


• Strong problem solving and analytical skills and the ability to “roll up your sleeves” and work with a client to create timely solutions and resolutions.


• Practitioner in digital services for Healthcare companies


• Ability to engage in consultative selling


• Experience in formulating creative deals


• 5+ years of experience in Healthcare business domain and understanding of its challenges


• Experience in IT, Infrastructure, automation, and operations consulting


• Ability to work in global delivery model


• Ability to operate in a fast-paced entrepreneurial and highly matrixed organization


• Thought leadership in a global environment

Preferred Qualifications

• Healthcare payer domain experience is highly preferred


• Good understanding of Cognizant Products – QNXT, Claims Workflow, NewtworX Suite etc.


• P & L management experience

• Bachelors degree required


• MBA degree (Preferred but not required)