Posted in Management 30+ days ago.
Type: Full-Time
Location: Scottsdale, Arizona
The Client Results Operations Manager will take appropriate actions to ensure high quality results and support for Liveops clients and the Liveops Nation. In the Client Results Operations Manager role, you will be directly responsible for managing all Community operations components of the account in support of achieving client goals with respect to customer service and performance metrics, ensuring that internal standards of performance and revenue goals are achieved while also supporting the agent experience.
Responsibilities:
Driving & Executing Strategic Account Plans
Owns Expense budget
Promote active agent engagement and improvement
Business Calibration
Requirements:
About Liveops:
Liveops is a virtual call center offering an on-demand skilled workforce of onshore virtual agents for all customer service and sales needs.
With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of its agents, clients, and employees by creating endless opportunity. Our virtual-flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, tax, telecom, and government to trust Liveops to deliver a fully scalable enterprise workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.
Liveops exists to improve the lives of our agents, clients and employees. As a Liveops employee, you’re part of a purpose-driven culture that values curiosity, collaboration, and results. We encourage diverse perspectives to create better outcomes, celebrate initiative, and build relationships based on trust and transparency. We offer outstanding benefits including insurance, 401k match and a flexible vacation plan.
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