At Eastern Insurance, we strive to be true to our customers, communities, and the valued employees who help us carry out our mission. If you’re looking for a rewarding career opportunity with a company that offers a competitive salary and comprehensive employee benefits program, you’ve come to the right place.
Responsibilities include, but are not limited to the following:
Handle all customer relations and support services for assigned accounts. Work with producers/marketing in order to enhance client development, service, quality and sales of these clients.
Independently identify and analyzes client exposures to recommend and/or design risk transfer/appropriate insurance coverage and carrier. Develop a competitive insurance program that provides various alternatives for client consideration.
Compile, organize, review and maintain all client information necessary to process new, renewal, cancellation and endorsements.
Negotiate favorable quotes with appropriate insurance carriers for client recommendations.
Bind commercial lines coverage for clients within authority granted by the specific insurance company.
Work policy expiration lists prior to renewal for customer contact and improved retention. Prepares policy renewal inquiries and recommends coverage enhancements as appropriate.
Process client requests and solicits improved or additional coverage on behalf of the agency or individual producer. Uses personal sales techniques to promote and close policy transactions.
Assume some lead responsibilities on special projects or research. May also participate in the development of department policies and procedures.
Maintain a current level of knowledge on rates, forms, and coverage changes through bulletins and circulars, and maintains required commercial lines manuals and rating systems.
Perform database management and input to department standards.
Communicate with other department members and other departments in order to provide continuity, uniform procedures and agency-wide communication and morale.
Perform other related duties as requested.
Education and Experience:
Bachelor's degree from four-year college or university; or equivalent combination of education and experience and
More than 10 years sales, marketing, or relationship management experience.
Possesses an in-depth knowledge of the insurance brokerage business and the assigned clients’ needs.
Professional designations (or pursuit of), including CPCU, CIC, or ARM are required.
Skills/Knowledge:
Ability to read, analyze, and interpret documents such as financial reports, legal document and procedure manuals
Ability to respond to complex inquires or complaints from customers, regulatory agencies, or members of the business community
Ability to write speeches and articles for publication that conform to prescribed style and format
Ability to effectively present information to clients, top management, public groups, and/or boards of directors
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Licensed agent status for the State of Massachusetts and all other states where Eastern Insurance conducts business as required
Maintains current Property and Casualty License, including, but not limited to, CEU's
Personal computer knowledge and experience such as MS Word, Excel, Outlook, etc. is required
Prior experience with AMS 360 is preferred
Knowledge of insurance applications and Registry of Motor Vehicles procedures is preferred
Proven ability to cultivate relationships with clients
Demonstrates effective negotiation and closing techniques
