Schedule:
Monday-Friday 9am-6pm; some nights until 6:30pm.
Duties/Responsibilities
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Collection of Foreign items
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Image, entry correction and balancing of deposit items.
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Make and process NSF decisions; process customer correspondence.
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Look up Bank of First Deposit for return items.
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Process charged-off account recoveries, new start loans, chargebacks, refund requests, and non-posts.
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Assist with ACH returns and customer research requests when needed.
Education and Training
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Requires High School diploma.
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Requires 1 or more years of related banking or accounting experience. Will consider extensive client service or operations backgrounds. Two or more years banking experience in a research oriented position with potential customer impact is ideal.
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Must be proficient in MS Office applications, particularly MS Excel.
Qualifications
Knowledge of:
- Strong oral and written communication skills
- Strong listening and phone skills
- Extensive understanding of bank accounting and ability to perform higher math functions is required.
Ability to:
- Take more than normal care to prevent loss to the Bank.
- Maintain confidentiality of customer and Bank information
- Work independently
- Perform duties and make decisions under frequent time pressures
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Own Customer Issues Start-to-Finish
- Must be able to use department policies and procedures to prioritize resolution of open items.
- Must also be able to look beyond the obvious to resolve more difficult exception items.
- Demonstrate critical thinking skills and problem solving skills and ability to deliver results under urgent circumstances (when necessary) are a must.
- Must be able to follow a defined process to complete the daily work and make suggestions to improve the process, as necessary.
- Be courteous and professional, build lasting relationships, exceed expectations, do the right thing

EOE of Minorities/Females/Veterans/Disability