Req ID: 107959

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support / Field Service support to join our team in Saint Paul, Minnesota (US-MN), United States (US).

Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
Installs, maintains and optimizes desktop /notebook configurations at customer site
Diagnoses and resolves product performance problems
Performs maintenance and repair services
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
Instructs customers in the operation and maintenance of the system
Individuals have a well-rounded knowledge of the policies and procedures for their work area.
Work may require discretion and independent judgment for non-routine matters, however, the primary focus of work activity is predominately routine.
Occasional local travel including overnight domestic trips may be required

MUst Have:

* one + Years experience

Skills, Job Competencies, Certifications:

* The individual must have proven customer service background.

* Individual will be knowledgeable of Windows Operating System environment.

* Must be able to comprehend and follow verbal and written technical instructions and scripts.

* Good verbal and written communication skills are required.

* Physically able to lift and move Enterprise and Client technology hardware in our customer environments.

* Excellent interpersonal skills and ability to work collaboratively in a team environment.

* Basic customer interaction skills.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.