Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone's life every second of every day.

Job Description

ESSENTIAL FUNCTIONS

Become part of the team that protects the extensive and diverse nature of operations across the diverse systems of the LanguageLine platform that incorporates a broad variety of systems, networks, and data. You'll be asked to utilize complex and advanced analysis techniques which require an extensive understanding of cybersecurity technical controls, IT networks, and systems. You will execute cybersecurity focused internal audit, advisory, and compliance projects leveraging established standards and a broad knowledge of industry regulations and best practice frameworks. In addition, you will have current knowledge and experience working with network configurations, protocols, operating systems, software, and web applications to identify vulnerabilities, and assess risk and IT control effectiveness. You will be expected to leverage this expertise, combined with frameworks, regulations, and other guidance, to evaluate cybersecurity posture of the organization. Essential to your success in this role will be strong analytic and IT technical skills to evaluate highly complex and diverse IT systems while maintaining the ability to understand and relate the risks to the organization's overall security posture.

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  Support platform administration, installation/configuration management and reporting.
  
  


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  Maintain appropriate system and network security.
  
  


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  Isolate problems and conduct appropriate research and troubleshooting efforts.
  
  


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  Provide technical support for Tier 1 and escalated issues.
  
  


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  Monitors IT Service Delivery tickets and follows up with assigned personnel to ensure timely resolution of problems.
  
  


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  Invokes problem escalation procedures to Tier 3 engineering team.
  
  


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  Provide 2nd level support for Help Desk Requests, and help drive projects.
  
  


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  Ensures the upkeep and maintenance of IT equipment.
  
  


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  Develops and maintains documentation for a variety of software applications and hardware designs.
  
  


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  Maintain Active Directory, Group Policies, and Networks to include adding systems or users, resetting passwords, diagnosing login problems, and identifying the source of a problem.
  
  

Additional Functions

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  Manages the day-to-day operations of the LLS host computers by monitoring system performance, configuration, maintenance and repair.
  
  


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  Follow configuration management and change control procedures when addressing system updates and changes.
  
  


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  Follow Incident Reporting procedures.
  
  


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  Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.
  
  


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  Ensures that decisions made to improve the overall IT Service Delivery area are continually carried through.
  
  


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  Support of specified hardware and software environments.
  
  


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  General user and Tier 1 support as required.
  
  


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  Work collaboratively across teams in a fast paced, global environment.
  
  


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  Exhibit strong quantitative, analytical and problem solving skills.
  
  


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  Perform miscellaneous related duties as assigned.
  
  


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  Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, SAN systems, DFS, other systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  
  


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  Participates in planning for acquisition of new end-user hardware, efficient deployment of hardware; and performs upgrades on existing hardware to maintain performance standards.
  
  

Qualifications

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  A Bachelor's degree or equivalent practical experience in Computer Science, MIS, or a related field and 2 years' hands on experience as a Systems Administrator.
  
  


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  Knowledge of enterprise-level administration for common network services such as Active Directory, GPOs, DNS, TCP/IP, DHCP and troubleshooting as well as Microsoft Office Suite.
  
  


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  Experience in an Oracle, LINUX and SQL Server environment.
  
  


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  SAN/NAS experience in a multi-vendor environment (Nimble, Data Domain, Avamar, and Dell).
  
  


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  Experience in telecommunications and/or contact center environments.
  
  


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  Experience with Salesforce (experience supporting APIs, Web Services, web-based data reporting and analytics).
  
  


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  Experience with inContact on-demand contact center software.
  
  


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  Experience with Internet/Web-enabled services -background with production high availability web-enabled transaction platform is a big plus.
  
  


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  Experience with acquisition integrations and transformations of people, process and technology a plus.
  
  


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  Experience with ITIL Service Methodology or similar maturity model a plus.
  
  

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)