Job Title: Fit for Work Assistant
Job Code: 880273
Location: Northwest Therapy Plus Clinic
Status: Non-exempt

JOB OVERVIEW
Responsible employee/patient reception, registration, and scheduling for all occupational health services provided in the Madonna Fit for Work Program and TherapyPlus Clinic. Responsible for appointment management and coordination for patient care, and administrative services to assure efficient operations of the Fit for Work program, Madonna TherapyPlus clinics and Madonna Rehabilitation Specialists. This includes, but is not limited to: setup and coordination of patient appointments, patient registration, obtaining worker’s compensation authorization prior to services, patient referrals for services to external providers as indicated, physical occupational and speech therapy services, Physiatry services opportunities. Develops and maintains data tracking and reports for key factors such as reported injuries per company, cancellation/no-show rates for Fit for Work services, authorization for services and referral numbers and other reports as needed to support operations. Job demands strict confidentiality and attention to details schedule changes and conflict. Supports team members with special projects and requests.

ESSENTIAL FUNCTIONS

1. Coordinate and compile information as it relates to the scheduling of physical therapy, occupational therapy, physician and off-site services. Responsible for patient registration, insurance verification, paper work and faxing reports.
2. Assist with and conduct drug screening collection and analysis for client’s employees for their pre-employment process.
3. Incorporate change in patient needs to assure flexibility of system delivery. (Such as appointment time changes, authorization, cancellations, referrals)
4. Schedule patient for appointments to internal/external referral sources. To include: diagnostic, procedural, therapy and consultation.
5. Coordinate, compile, compute, and copy company and patient information in a timely manner to provide departmental services in accountability.
6. Process Fit for Work mail to assure a timely response.
7. Obtain authorization and approval for scheduled services through case managers.
8. Receive telephone calls, record messages accurately and direct to appropriate staff. Take and give laboratory and imaging study reports and return phone calls as directed.
9. Complete company billing for occupational health services using completed Fit for Work internal billing sheets and charge tickets.
10. Complies and creates packets for Fit for Work screens.
11. Assists with data collection for special projects as requested.
12. Maintains all Fit for Work company files, profiles and protocols.
13. Complete and maintain epartmental operational procedures manual for Fit for Work.
14. Independently manage the Fit for Work injury hotline on a daily basis.
15. Independently operate personal computer to enter and retrieve data, re: Fit for Work database, therapist, physician and patient schedules, and other departmental communications necessary for the efficient operation of the department.
16. Independently utilize scheduling software and other software as needed to record and adjust schedules and conduct necessary communication with other departments.
17. Operate telephone to receive and transfer calls and perform other telephone functions.
18. Operate photocopy and fax machines in order to copy, retain or distribute essential information.
19. Proficient in word, excel, and other Microsoft office programs.
20. Maintain and assure a safe environment for the department. Handle and operate all necessary equipment and perform required duties according to established safety standards to maintain compliance with regulations and prevent injury.
21. Assist with ensuring cleanliness of equipment and environment.

EDUCATION and EXPERIENCE: Prefer associate degree with 1-2 years experience preferably in health care, workers compensation, benefits or scheduling. Will consider work experience in lieu of associate degree.

SKILLS: Must have excellent customer service and accountability to build relationships over the telephone, problem solving skills and organizational skills. Must be able to work independently as well as on a team, develop and maintain excellent processes and records. Must have ability to operate standard office machines and personal computer. Basic math and reading skills. Must be proficient in use Microsoft outlook, word and excel. Must be able to work in fast paced, demanding situations without adverse reaction and be able to interact in a positive and friendly manner with customers and staff.

Background checks are conducted. When specific authorization forms are requested so that full background and history can be obtained, employees/applicants must sign the form(s) requested.

EQUAL OPPORTUNITY: It is the policy of Madonna not to discriminate on the basis of race, creed, color, religion, sex, age, disability, national origin, pregnancy, receipt of public assistance, marital status, Vietnam era veteran status, genetic information, or any protected class specified by law, statute, or ordinance to any applicants, employees, volunteers, and Board members. Madonna is an Equal Opportunity Employer.

NOW YOU CAN:
Turn your work into your life’s mission! See first-hand impact on members and their families! Learn new skills and advance your career! Love your job and your team! Go home at the end of the day knowing that you have made a difference!

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