Apply these skills to become a Virtual Branch Manager and play a key role in ensuring our Customer Promise comes to life for our clients.
Description:
As a Virtual Branch Manager you will ensure the team will meet and exceed customer expectations and will create a customer obsessed culture in the Virtual Branch. You will direct all aspects of branch operations, grow deposits and relationships and coach bankers. You will also be responsible for creating an environment that influences the use of technology to meet the customers' needs of today and the future. You will collaborate with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers.
Responsibilities:
As a Virtual Branch Manager you will leverage your leadership and communication skills to:
Act as the standard bearer of Chase and create a world-class customer experience
Build partnerships with One Team Chase partners to build brand and relationships
Build relationships by promoting a client/customer centered organization and proactively addresses customer needs
Create an environment that encourages team members to provide an exceptional customer experience; and a dynamic and engaging culture
Address client issues promptly and effectively
Manage and coach Virtual Branch employees to engage customers
Partner with Virtual Bankers to make every outbound/inbound call warm and welcome
Assist Virtual Bankers and partners in maintaining customer relationships
Coach bankers to educate clients on how to use our digital platforms to bank and invest when, where and how they want
Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer through on the spot coaching and call recordings
Work with individual bankers to identify customer needs and establish effective plans for the day
Bring out the best in bankers by providing training, coaching, and motivation consistently
Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processes
Deepen relationships with clients
Create specific strategies to grow the business
Use reporting to identify high to low performers and coach as necessary
Partner with bankers in cultivating new and existing relationships with customers
Work with One Chase partners to deepen customer relationships
Improve overall satisfaction and grow the business, while exceeding customer expectations
Drive deposits and investments growth
Improve revenues and expenses and grow the business, while exceeding customer expectations
Desired Skills:
Must be willing to work in an environment that requires 100% phone-based customer interaction
Ability to set the tone of the virtual branch to provide an exceptional customer experience and a dynamic, engaging culture
Delivers exceptional customer experience by acting with a customer first attitude
Demonstrated ability to make personal connections, engage and educate associates, ask open-ended questions and listen to establish trust and build lasting relationships
Exudes confidence with bankers when sharing product knowledge and solutions
Bi-lingual Spanish Required
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
