Job Description:

As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. 

Equity, diversity, and inclusion guide our growth and strategy.  We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment. All Nemours associates are expected to ensure that these philosophies are embedded in their day to day work with colleagues, patients and families.

This position is responsible for: The Medical Assistant II provides assistance to providers in the offices.  This assistance includes but is not limited to data collection for patient intake, assisting with provider/patient needs during procedures and basic documentation of the encounter.  The Medical Assistant II is responsible for assisting with clerical activities related to appointment scheduling, patient intake including data verification and office communications.

This is a causal 8 hours a week job.

Essential Functions

1.Greets patients and families at the clinical setting according to Nemours Standards of Behavior.  Systematically checks families in and out (as applicable).

2.Performs and documents patient intake (height, weight, head circumference, blood pressure, vision and hearing screening, reason for visit, chief complaint) and appropriate for that specialty.

3.Performs phlebotomy, via venipuncture or capillary techniques to obtain blood specimens.  Transcribe, collect, label and arrange transport for lab specimens.  Performs point of care testing as appropriate.

4.Perform check-in and check- out process:

•   Enters and/or verifies patient/guarantor demographic and insurance information.


•   Schedules/cancels/reschedules patients appointments.  Appropriately statuses patient in computer system.


•    Manages phone calls to/from patients, physician offices, insurance companies, internal customers, etc. utilizing

      proper telephone etiquette

•  Collects payments from patients - including copayments, current charges and prior account balances, posts charges, provides receipts and documents all financial transactions, including charge entry at checkout. 


• Prepares daily cash reconcilliation and bank deposits.


• Ensures work queues are up to date.

5.Prepares patient rooms.

6.Prepares charts 3 days prior to scheduled appointment by requesting lab/xray and doctor’s notes.

7.Accepts assignments and travels to another location if needed to perform clinical duties.

8.Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee’s supervisor.

Non Essential Functions

1.  Performs appropriate Quality Control on lab equipment.  

2.  Monitor waiting room and keeps patient informed as to schedule delays.   Informs patients wait time more than 15 minutes and advised of progress.

3.  Checks status of patients waiting more than 10 minutes and advises of progress.

4.  Monitors and ensures patient safety and office cleanliness and security.

5.  Opens, sorts and routes mail, lab and consult reports.

6.  Participates in the departmental and system wide quality assessment and improvement activities.

7.  Informs patients wait time more than 15 minutes and advises of progress

Additional Requirements:

High School Diploma

Graduated from an accredited Medical Assistant Program

BLS from American Heart Association

Urgent Care/ED experience preferred

1-3 years of job related experience required

National Certification must be obtained within 6 months of employment.

Medical Assistant Certification:  acceptable certifications are Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), National Certified Medical Assistant (NCMA) and Clinical Medical Assistant (CCMA).

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.

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