Job Description:

Selling and Service

* Meets customer needs through solution-oriented and forward thinking

* Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach s guide to style

* Demonstrates Coach s Selling and Service expectations at all times

* Flexes personal selling techniques to contribute to overall store financial results

* Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors

* Works with multiple customers simultaneously and breaks away as appropriate

* Follows up with customers consistently and genuinely to influence/close the sale

* Sensitive to customers needs and tailors approach by reading cues

* Ensures all daily tasks are completed without negatively impacting service or Coach standards

Workplace and Environment

* Creates enthusiasm and positivity for a shared vision and mission

* Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors

* Demonstrates confidence when working with customers

* Takes initiative; has a high-level of ownership and accountability for individual results

* Welcomes feedback and adapts behaviors as appropriate

* Represents Coach as a brand ambassador at all times

* Is adaptable and flexible to change

* Maintains a calm and professional demeanor at all times

* Handles and offers solutions to customer issues appropriately and involves a manager when necessary

* Promotes and endorses a team selling environment

Operations

* Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner

* Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures

* Replenishes inventory on sales floor as needed

* Processes shipments as needed

Additional Requirements

Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule: Ability to work a flexible schedule to meet the needs of the business during Thanksgiving weekend

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhausted list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

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