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Temporary Sales Associate at Coach

Posted in Other 30+ days ago.

Type: Full Time
Location: Atlantic City, New Jersey





Job Description:

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio a global house of brands powered by optimism, innovation, and inclusivity.

less than span style="font-family:"72",Arial,Helvetica,sans-serif" Sales Associate Role Description Factory

less than span style="font-family:"72",Arial,Helvetica,sans-serif" The Sales Associate role defines the customer s experience at Coach. The Sales Associate creates energy and excitement as it relates to the product and the brand and builds strong, lasting relationships by providing service and selling skills that WOW the customer. The Sales Associate delivers exceptional customer service by treating each customer like a guest in their own home.

less than span style="font-family:"72",Arial,Helvetica,sans-serif" Responsible for:

less than span style="font-family:"72",Arial,Helvetica,sans-serif" Service and Selling

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Using the 7 Service Commitments as the foundation for creating the service environment

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Greeting and engaging customers with a smile while creating energy and excitement

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Introducing yourself to customer/crowd by name in a comfortable and friendly way

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Selling to an audience by looking around and maintaining eye contact with all individuals in the group

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Soliciting questions from groups of customers

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Providing accurate price explanations

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Maintaining open body language facing the largest part of the store

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Continuously learning brand and product information

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Communicating features, benefits, price, & commitment to quality

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Asking open/closed ended lifestyle questions to determine customers product needs

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Tailoring service and selling approach to the individual needs of the customer

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Building the sale based on customers needs

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Protecting the customer experience and ensuring customer satisfaction

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Creating customer loyalty by staging future visits

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Knowing store and individual productivity goals

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Closing the sale and reinforcing the purchase decision

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Introducing e mail campaign and encouraging customers to share contact information

less than span style="font-family:"72",Arial,Helvetica,sans-serif" Store Environment

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Being aware of customer and store environment, recognizing when to engage and when to break away

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Working productively in a team environment

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Team selling with other associates

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Communicating effectively with team and Service Leader, using verbal and non verbal communication

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Staying in assigned zone and communicating with Service Leader or Operations Leader if/when zone needs additional coverage

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Taking ownership for store environment by maintaining visual and replenishment standards

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Maintaining a positive demeanor even when faced with difficult situations

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Creating an upbeat, energetic environment, while maintaining open body language

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Maintaining awareness of what is happening in the zone (LP)

less than span style="font-family:"72",Arial,Helvetica,sans-serif" Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Takes initiative to improve self and others

less than span style="font-family:"72",Arial,Helvetica,sans-serif"

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Willingness to work with multiple customers in a fast paced environment

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Active listening skills

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Speaks audibly to sell to crowds

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Functional knowledge of Coach product and Coach policies

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Constantly seeks knowledge of pricing, current promotions, local tax rates

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Able to effectively read cues of customers and employees

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Able to work as part of a team

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Able to communicate features and benefits relevant to the needs of the customer

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Able to break away during peak times

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Able to create energy and excitement with customers

* less than span style="font-family:"72",Arial,Helvetica,sans-serif" Able to build relationships with customers and team members

less than table cellspacing="0" style="-webkit-tap-highlight-color:rgba(0, 0, 0, 0); -webkit-text-stroke-width:0px; background-color:#ffffff; border-collapse:collapse; border-spacing:0px; color:#333333; font-family:"72",Arial,Helvetica,sans-serif; font-size:14px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-size-adjust:none; text-transform:none; white-space:normal; widows:2; width:100%; word-spacing:0px"

OUR COMPETENCIES FOR ALL EMPLOYEES

* DRIVE FOR RESULTS: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

* CUSTOMER FOCUS: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for


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