Description

The Collections job family negotiates payments and offers solutions to customers/other parties to resolve accounts that are delinquent / past due or overdrawn to mitigate loss to the Bank. Accounts may be secured or unsecured.

Fluency in Spanish and English required

This is a role that will require Bilingual in both Spanish and English. You will need to pass a bilingual assessment as part of the screening process.

The Role

The Collections area is responsible for negotiating payments and offering solutions to resolve past due or overdrawn accounts while complying with regulatory requirements.

Responsibilities

Handles inbound and / or outbound customer interactions to negotiate payments and offer solutions to resolve past due or overdrawn accounts. Complexity of processes are moderate to high and various solutions can be offered based on customer situation and eligibility. Strong decision making and judgmental decisions are required. Requires increased negotiation and financial problem solving skills. May handle additional customer processes.Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans