Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.)
Customer Service:
Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities.
Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs.
Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store.
Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales.
Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures.
Business Acumen:
Demonstrates understanding and ability to speak to daily sales goals and results, stay current on promotions and sales contests.
Coaches associates to stock replenishment and adhering to visual brand standards
Assume store leadership position within the store and overall store accountability in the absence of the store manager.
Leads efforts to prepare stock and sales floor assignments, performs markdown and other promotional activities as needed.
Assists in the opening and closing of the store.
Must adhere to all asset protection policies and procedures as outlined in RAP SOP’s.
Must follow all safe work practices, escalate unsafe conditions and report incidents.
Ability to adhere to Lands’ End Attendance program. For hourly full-time positions: Must be able to work up to a 40 hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours during peak season).
Essential Physical Requirements
Standing: Consistently for sustained periods of time.
Walking: Consistently moving about on foot to accomplish tasks throughout the store and stock room.
Climbing: Occasionally ascending/descending on a ladder to reach apparel on stock room shelves or set up visual displays on selling floor.
Fine motor skills: Frequently operates a computer and other machinery such as a point of sale register, in-store kiosk and computer printer. Frequently hanging apparel on hangers and folding merchandise on the selling floor and backroom.
Lifting: Occasionally lift up to 20 pounds unassisted.
Stooping: Occasionally bending the body downward and forward to reach items below the cash wrap, lower fixtures and the lower stock room shelves.
Reaching: Occasionally extend reach or hands overhead to hang apparel items or clean fixtures.
Twisting/Bending: Frequently position self to work on register, pick up items off the floor and fold clothing at the cash wrap.
Work Environment: Work under florescent lighting while in store.
