Business Unit: Job Summary:Responsible for promoting and selling Comcast products and servicesthat are both current and emerging. The Customer Account Executive (CAE)will approach sales as a way of helping our customers receive the bestvalue for their money. CAE's must be service-oriented individuals, ableto communicate effectively and display a professional and positivedemeanor. The CAE relates well to the customer, thinks and exercisessound judgment, and acts responsibly in the customer's and the company'sinterest. Works with moderate supervision/guidance. Is accountablefor individual results and impact on team.Employees at all levels are expected to:- Understand our Operating Principles; make them the guidelines for howyou do your job- Own the customer experience - think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services- Know your stuff - be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences- Win as a team - make big things happen by working together and beingopen to new ideas- Be an active part of the Net Promoter System - a way of working thatbrings more employee and customer feedback into the company - by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and ourcommunitiesCore Responsibilities:- Interacts with customers via telephone, e-mail, or face-to-face toassist with a variety of customer inquiries and issues. Must be able towear telephone headset and manipulate objects such as pen, keyboard, andmouse.- Elicits and records customer information and inquiries using acomputerized system.- Demonstrates basic knowledge of competitors. Determines and implementsbasic strategies/techniques to effectively counter competitive offersand educate customers on product comparisons.- Recognizes, conveys, promotes, and sells products and service value.Remains up-to-date on products and services to ensure customersatisfaction and to maximize sales opportunities (e.g. marketing matrix,new product information).- Articulates our competitive advantage. Maintains excellent oral andwritten communication skills, with demonstrated ability to articulaterelevant information and directions in an organized and concise manner.- Demonstrates the ability to establish and maintain effectiverelationships with customers delivering the Comcast Quality Experience(CQE). Acts as an Ambassador for Comcast by building rapport with thecustomer, supporting, reassuring, and educating the customer throughoutthe call.- Promotes and recommends Comcast products and services based on alogical relationship to the customer's needs and interests. Enters andconfirms sales when appropriate. Demonstrates increased proficiency withcustomer interactions. - Supports other lines of business as callvolume dictates.- Establishes customer needs through enhanced probing techniques, thenpromotes and recommends Comcast products and services based oncustomer's needs and interests. Demonstrates closing techniquesconsistently, repeatedly, and in a timely manner.- Interacts and communicates collaboratively within the sales group andother groups, as appropriate, to provide a quality customer experience.Continues to improve sales ability through ongoing training, roleplaying, and coaching.- Consistently demonstrates ability to meet higher performanceexpectations (increased KPI/MPS). - Achieves overall performance goalsof the organization.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.- Attends training as required. - Regular, consistent and punctualattendance. Must be able to work nights and weekends, variableschedule(s) and overtime as necessary. - Other duties andresponsibilities as assigned.Job Specification:- Must be able to work 4 weekdays between the hours of 12pm-9pm + 1 weekend day - High School or Equivalent- Generally requires 2-5 years related experienceComcast is an EOE/Veterans/Disabled/LGBT employerPDN-COM227387-en-us