Job Description:

General Information

Country: USA

State: North Carolina

City: Winston-Salem

Office Location: N/A - Remote Position - - - -

Date posted: 24-Nov-2020

Business Function: Customer Service

Position Type: Full-Time/Regular

Description

Who we are:
Steelcase was founded as an office furniture maker, and we've evolved into the international leader in workplace solutions. We apply our insights to the intersection of space, technology, and furniture, helping individuals and teams in leading companies around the world to be more successful at work.
We pursue innovation, strive for sustainability and develop insights in every part of our business.

Why people choose to work with us:
Let's start with the cool workspace-after all, that's our business. But that's just one of the ways we help people like you do their best work. We encourage curiosity and critical thinking, we embrace well-being in its broadest sense, and we provide mentoring and inspiration at every step of your career journey.
This role works in a fast paced environment and demonstrates the ability to support and influence some of our largest global accounts. You will provide leadership to the interior design team and help identify product and process enhancements!

What you will be doing:
* Daily responds to emails and calls assisting dealers in pre-sell support with product and system knowledge with a sense of urgency to complete task in a timely manner
o Pricing
o Product specifications
o Clarification on textiles pass/fail, support with testing as needed
o Surface material support - finishes available on products
* Daily support order management on dealer business including workflows, changes, acknowledgment management, and assist with any dealer order questions, etc.
* Supplement OE as needed and provide proofing support for orders entered.
* Utilize key product and process knowledge to assist in answering Line One questions providing timely and detailed responses.
* Daily manage COISSUES allowing dealer quotes/orders to process accurately with proper textile yardage requirements and charges involved.
* Provides feedback to Marketing, Sales, Marketplace, PDM and IT as issues are identified in utilizing tools and resources (includes sales materials, website, spec guide, marketplace, Hedberg, SAP, product feedback, etc.)
* Engage in continuous personal improvement to pursue training and knowledge on products and processes.
* Strong communication skills (oral and written). Ability to communicate clear, concise information relating to products, processes, and existing orders and issues as needed.
* Excellent interpersonal skills to maintain positive working relationships (internal and external).
* Ability to easily understand systems and work tools required for overall job (Excel, Outlook, SAP, Hedberg, SharePoint, Website navigation/resources)
* Willing to take initiative and make decisions relating to problem solving as part of daily work management and based on training/knowledge developed.
* Ability to set priorities based on incoming external and internal communications/calls.

Who you are:

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Teamwork/Collaboration focused
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Strong customer service orientation
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Excellent written and verbal communication
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Strong aptitude and ability to learn new technology tools
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Demonstrates sound decision-making
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Strong multi-tasking skills (e.g. \\"typing and talking\\")
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Excellent planning, organizing and prioritizing skills
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Willingness to optimal mentor and develop others
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Proactive and driven approach, willing to get in to deep research process to provide accurate answers

Qualifications:
* 3 - 5 years of solid customer service Experience
* Minimum High School Diploma
* Furniture/Textile knowledge a plus

We are proud to have a diverse and inclusive workforce, and we're always looking to get better. We value applicants who are comfortable interacting with people different than themselves. Women, people of any race or national origin, lesbian, gay, bisexual, and transgender people, veterans, working mothers and fathers, and everyone else are all invited to apply.

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements.

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