This job listing has expired and the position may no longer be open for hire.

Fraud Retail - Customer Claims - Claims IM at JPMorgan Chase Bank, N.A.

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Lewisville, Texas





Job Description:

Description

Responsible for the development and implementation of strategies to prevent and reduce fraud and the identification, investigation and prosecution of all fraudulent activities. Addresses both issuing and acquiring sides of the business, working closely with credit risk to continuously upgrade all aspects of fraud detection, including credit policies and scoring processes. Includes managerial oversight roles.

The Role

Focuses on prevention of fraudulent activities particularly through knowledge and development of systems. Establishes policies and procedures to identify at-risk customers with respect to money laundering, terrorist financing activity and other financial crimes. Monitors customer transactions for potential fraud | Keeps up-to-date with legislative and guidance changes. May provide internal training regarding the organization's fraud prevention policies and procedures

Responsibilities


  • Entry level position who handles basic standard operating procedure inquiries from inbound or outbound calls.
  • Typically the first point of contact.
  • Provide front line customer support.
  • Generally follows workflows to help resolve the customer issue.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans





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