Job Description:

Catholic Charities is a non-profit organization with a diverse workforce of over 2000 employees of all faiths, ages and ethnicities who help to improve the lives of those we serve. We are the largest private provider of human services in Maryland operating over 80 programs throughout Maryland, serving children and families, people living in poverty, individuals with intellectual disabilities, immigrants, and seniors. Here, you can build a career where you make meaningful differences in the lives of others as we fulfill our mission to love, serve, teach and work for justice.

The Program Assistant provides general information and referral of services offered by My Sister’s Place Women's Center  Responsible for maintaining the facility in a clean, safe, secure manner. Contributes to the spirit of hospitality and welcome among residents, volunteers and visitors.

The Program Assistant is responsible for:

•  Provide assistance as needed, assures that each guest receives services in a dignified and respectful manner, from a trauma informed perspective, welcomes, volunteers, guests and visitors to the program




•  Participates in all scheduled workshops, staff meetings, and in-service trainings provided for staff development.




•  Monitor building activity to help ensure safety, security and compliance with building policies and procedures.




•  Respond to emergency situations appropriately and in a professional manner. • Handle all specialized tasks which include monitoring the compliance of policies and procedures, reporting incidents, writing violations, and emergency intervention as required. 




• Provide general assistance to guests and assist in various aspects of delivery of services including assisting in the operation of meals, clothing, laundry, and shower rooms. Assist in housekeeping matters, including maintenance and upkeep of the buildings/storage area and report necessary repairs to the supervisor. •  Ensure guests are aware of their rights and the grievance process.  



• Works proactively to screen visitors and vendors for potential COVID -19 symptoms. This includes but is not limited to temperature scans, administering questionnaires, enforcing social distancing protocols, ensuring frequent sanitization and cleaning of high contact surfaces and well-traveled areas. Additionally, the program assistant is responsible for ensuring clients are wearing masks, and following COVID-19 related guidelines.

This position will require the following:

•   High School diploma or equivalent preferred.




• Six months of related human services experience preferably working with the homeless or at-risk populations.




• Effective verbal and written communication skills required.  




• Must be able to intervene between two or more people in a non-violent manner.




• Must display interest in a team work approach and be able to foster an atmosphere of hospitality.

• The position if from 7:00am to 3:00pm

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision


• Vacation/sick/holiday pay


• 403(b) Retirement Plan with a discretionary employer contribution 

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer

Experience

Preferred

• 6 months in human services

Education

Required

• High School or better

Skills

Preferred

• 040002


• 050001

Behaviors

Preferred

• Team Player: Works well as a member of a group


• Enthusiastic: Shows intense and eager enjoyment and interest


• Dedicated: Devoted to a task or purpose with loyalty or integrity

See job description

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