Job Description:

 

DH Pace Company, Inc. is growing and aspires to hire a Full-time Customer Service Representative to join our National Accounts Facilities team in Olathe, KS. We are seeking customer-focused candidates who have excellent communication and technical skills. This is an excellent entry-level opportunity at DH Pace Company! We offer opportunities for advancement and promotions.

Position overview:

• Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.


• Promote all products, services, and quote accurate pricing when appropriate


• Gather information from the customer to ensure accuracy for our technicians.


• Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need


• Represent the company in a professional manner with good customer service and verbal communication skills


• Maintain and promote a positive attitude toward customers regardless of the circumstances


• Other responsibilities as assigned

 

This is an excellent entry-level opportunity at DH Pace Company! We offer opportunities for advancement and promotions!

 

Qualifications:

• High school diploma or GED required


• Two (2) years of customer service experience, or administrative work preferred


• Must be able to work independently with little supervision


• Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks


• Excellent verbal and written communication skills


• Must be proficient with technical applications, including Microsoft Office Suites

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through over 50 locations in 24 states. The company is privately-held and family operated for over 90 years, with sales in 2019 at $600M; up from $548M in 2018.

Our comprehensive benefits package includes:

• Competitive base pay


• Medical, dental, and vision options


• 401k retirement plan + match


• Paid time off plan


• And more!

 

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

 

 

Apply Now