Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.
Member Service Representative
Essential Responsibilities:
Handles monetary transactions for members and enters them in the Bank’s software programs and provides receipts
Verifying checks and cash and examining documents for essential elements.
Reviewing & providing system overrides on other tellers’ transactions, when needed.
Follows the Bank’s security guidelines on a daily basis
Stays abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements
Reviews member accounts in order to make appropriate decisions regarding the requested transaction
Accurately keeps cash drawer in balance on a daily basis
Promotes TowneBank and its products and services
Provides exquisite service to members in person, on the phone or by email
Displays a professional appearance and behavior
Become cross-trained on the bank’s products, services and related procedures so as to assist on the platform as a Member Service Specialist as needed (See duties below)
May perform other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc.
Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
Member Service Specialist:
Essential Responsibilities:
Opens new accounts and performs maintenance on existing accounts
Interviews members to obtain information and matches members’ needs to bank products
Gathers data, accurately completes written documentation and inputs information into the bank’s computer system
Completes appropriate transaction tickets and takes them to the teller line for processing
Promotes TowneBank as well as all related bank products
Provides assistance to members in person and on the phone
Minimum Required Skills and Competencies:
Two years bank teller experience is highly desired
Basic computer skills including Outlook, Excel, Word and Bank software programs
Flexibility to learn and grow as new systems or processes emerge
Ability to keep cash drawer in balance on a daily basis
Ability to accurately process monetary transactions in a timely fashion
Proven ability to give our members excellent service in person, on the phone, and by email
Ability to work as an integral team player
Punctuality is a must
Excellent customer service skills
Strong telephone skills
Ability to learn new processes effectively
Ability to listen well and resolve member issues in a positive manner
Able to multi-task on a daily basis
Able to learn new product information and promote benefits to members
Physical Requirements:
• Sedentary physical activity performing non-strenuous daily activities of an administrative nature. • Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and work with fingers is required. • Involves sitting, standing, stooping, bending, walking, lifting up 25 pounds occasionally, exerting up to 50 pounds of force, and eyestrain for extended periods of time. • Not be substantially exposed to adverse environmental conditions.
