Professional Services Consultant

Job Locations

US-MA-Lexington | US-CA-Los Angeles | US-CA-San Diego | US-CA-San Francisco | US-WA-Olympia | US-WA-Seattle | US-AZ-Phoenix

ID

2020-5360

Category

Customer Operations

Position Type

Permanent - Full Time

Overview

For remote west coast candidates the time shift for this position is 9am-6pm PST. For east coast candidates the time shift is 10am - 7pm EST.

As a Mimecast Professional Services Consultant, you will be involved in pre- and post-sales activities, working with newly acquired and current Mimecast customers. The role will present Mimecast's Professional Services offerings to customers and continuously work with customers to implement and optimize Mimecast through post-sales. While supporting customers, engage with various internal Mimecast teams to ensure that technical issues are handled quickly and appropriately. You will be expected to build close relationships with Mimecast's Onboarding, Support, Product Management, Engineering and Sales Teams actively contributing to the ongoing success of Mimecast's products and internal capabilities. The successful candidate will be an enthusiastic and professional individual with in-depth technical abilities as well as commercial acumen and relationship building skills both internal and external.

Responsibilities

Engagements with Enterprise and Commercial Organizations.
- Onboarding of Advanced Customer deployments with the Mimecast Service.
- Knowledge of Mimecast concepts.
- Conduct scoping calls with customers and create detailed statements of work.
- Perform bespoke consulting engagements.
- Provide detailed education around Mimecast products and services to customers.
- Act as a resource to the members of the onboarding team and other departments.
- Engage with cross functional teams to meet customer needs.
- Recognize upsell opportunities for additional Mimecast products and services.
- Build and deploy technical documentation and drawings for clients as requested.

Essential Skills and Experience:
- Experience working with Enterprise Class organizations.
- Exchange, Lotus Notes Domino or other mail systems.
- Active Directory, Azure, Google Directory, and other related technologies.
- Experience working with and troubleshooting JSON and REST APIs.
- Experience with API management with tools such as Swagger, GitHub, Maven, Jenkins, JMeter, SonarQube, CloudFoundry, Postman etc.
- Experience with Scripting languages - E.g. Python.
- Experience leveraging third-party technologies that support an API architecture.
- Demonstrate ability in customer-facing positions as a Mimecast Professional Services Consultant.
- Strong analytical skills regarding technical and project management issues.
- Excellent communications and interpersonal skills, including ability to interact and communicate with CxO level personnel.

Qualifications

- 2-4 years of Enterprise Professional Services experience.
- Bachelors in Computer Science, a related field, or equivalent experience.
- MCSE or equivalent experience.
- Other vendor certifications in other Archiving or Gateway Security Platforms a plus.
- API certifications a plus.

For remote west coast candidates the time shift for this position is 9am-6pm PST. For east coast candidates the time shift is 10am - 7pm EST.

Reward

We offer a highly competitive rewards and benefits package including private healthcare, dental and life coverage. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities. All Mimecasters strive on being high performers, problem solvers, and team players with passion and integrity.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #LI-143043533_MC2

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