Job Description:

Location:
Behavioral Health at Neptune, Neptune, Neptune, NJ 07753

JOB SUMMARY:

The Patient Service Representative (PSR) works with the practice providers, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedules patient appointments, and performs routine clerical tasks. The PSR acts as a practice ambassador contributing to overall patient experience, safety, and privacy.

ESSENTIAL FUNCTIONS:

* Performs patient check-in and check-out functions

* Answers routine questions in person and over the telephone

* Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail

* Creates and maintains health record information, files and organizes as needed

* Coordinates with insurance providers and handles pre-authorizations/certifications as necessary

* Other duties as assigned

JOB REQUIREMENTS:

* High School Diploma or GED required

* Relevant experience and/or training, or equivalent combination of education and experience

* Previous medical receptionist experience or background in general office, preferred

* Demonstrates a clear understanding of the importance of patient satisfaction and safety

* Strong oral and written communications skills

* Attention to accuracy and detail

* Able to multitask and work under pressure

* Ability to work independently and in a team environment

* Knowledge of medical terminology and electronic medical record (EMR) systems, preferred

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer

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