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Director, IT Digital Workplace at Jazz Pharmaceuticals

Posted in Other 30+ days ago.

Type: Full Time
Location: Palo Alto, California





Job Description:

OVERVIEW

Jazz Pharmaceuticals is an international biopharmaceutical company focused on improving patients lives by identifying, developing and commercializing meaningful products that address unmet medical needs. We are continuing to expand our commercial product portfolio and our research and development pipeline in therapeutic areas that can leverage our unique expertise.

Our therapeutic areas of focus include sleep and hematology/oncology areas in which we have a deep understanding of the patient journey and a suite of products and product candidates to address critical needs.

We are looking for the best and brightest talent to join our team. If you re looking to be a part of a company with an unwavering commitment to improving patients lives and being a great place to work, we hope you ll explore our career openings and get to know Jazz Pharmaceuticals.

POSITION PROFILE

Jazz Pharmaceuticals is seeking an experienced and enthusiastic IT professional to lead its Digital Workplace (DWP) team. The DWP team at Jazz provides enabling technology and solutions to allow teams to work effectively from anywhere, increase productivity, promote innovation and collaboration. This role will provide leadership to a team of technical resources, project managers and business analysts who manage these DWP solutions.

The successful candidate will have a mixture of business acumen, leadership, delivery skills, and demonstrated ability to rapidly identify and deploy innovative digital solutions that achieve strong end user adoption and lead to meaningful business outcomes.

ESSENTIAL FUNCTIONS

* Lead a team of 4-8 IT professionals to enhance, maintain and support Jazz s Digital Workplace (DWP) solutions. DWP at Jazz currently includes content management, team collaboration, process automation and company intranet; these solutions enhance team and individual productivity. Current systems/solutions in the DWP portfolio include Box, Smartsheet, Automation Anywhere Robotic Process Automation (RPA), SharePoint, Microsoft Teams and adjunct applications that launch through Teams.

* Lead team through systems development lifecycle process to identify needs, gather requirements, evaluate vendor solutions, design and implement new solutions that become part of the DWP portfolio. Focus should be on business needs and how DWP solutions can help teams achieve their desired outcomes.

* Gather input from stakeholders, users and experts to develop a rolling 18 month roadmap for Jazz s Digital Workplace.

CONFIDENTIAL

* Build and manage effective ongoing support structures and processes for systems. Ensure the right processes and people are in place for solution support to consistently occur without excessive escalation. Define and measure SLAs.

* Define roles, responsibilities, prioritization and overall governance for DWP, which may include policies and guidelines.

* Evangelize, advocate, and showcase DWP solutions. Develop and maintain collaborative relationships with functions, vendors and within IT that lead to a shared vision for DWP at Jazz. Lead the Digital Workplace Advisory group at Jazz.

* As a manager, you put in place processes that allow team members to clearly understand their goals and work independently on initiatives without significant management oversight; effectively utilize people resources, manage and prioritize workload while optimizing delivery of functionality; manage support and project budgets to identified targets.

* Define key metrics and measure results (including usage, adoption, and efficiency metrics). If results fall below expectations, you define plans to understand issues and correct.

* Leverage organizational change management concepts (change network, communications, training, etc.) to successfully manage the impact of change on the broader end user community.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

* Experience implementing capabilities in the Digital Workplace area (e.g. cloud based productivity/ collaboration solutions like Box, Microsoft Teams or Slack) with strong end user adoption.

* Prior experience building, leading and mentoring technical and business analyst professionals.

* Experience in socializing, championing, and delivering new solutions and processes which require significant end user change management. Be able to explain the challenges with end user adoption and associated success metrics.

* Strong working knowledge of IT applications, infrastructure and information security, including both waterfall and agile software development lifecycle management (idea through support to end of life).

* Excellent presentation, communication, facilitation and influence skills, including understanding of organizational change management and end-user adoption concepts

* Able to develop strong, collaborative relationships with people at all levels across multiple functions.

* Highly aware of how their actions impacts others, drive to self-develop and strong desire to excel.

* Demonstrates and models the Jazz values:

* Direct and honest in communication and feedback

* Demonstrates consistency between words and actions

* Develops and sustains cooperative productive partnerships

* Demonstrates passion for the job, organization and company

* Demonstrates strong accountability for results, performance, standards and continuous improvement

* Be innovative, open to new approaches and willing to lead change

REQUIRED/PREFERRED EDUCATION AND LICENSES

Bachelor degree in Computer Science or related degree; MBA is a plus

Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.

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