To support good customer relations by ensuring exceptional HVAC Install and Services are provided as scheduled, at competitive prices, and all applicable codes and regulations are adhered to. To oversee the work of the HVAC Install/Service department to ensure all work is performed correctly and is reflective of Hiller’s values.
Job Responsibilities:
Ensure each team member completes job performance standards to appropriate codes and customer satisfaction.
Supervise Service personnel to include performance evaluations, training needs, and work assignments to ensure effective operations.
Supervise Service personnel to include performance evaluations, training needs, and work assignments to ensure effective operations.
Direct oversight of dispatching, ordering, warehousing, truck inventory and maintenance, and tool inventory and maintenance.
Oversee the building and completion of installation job packets to include:
Ensure complete and accurate forms in job folders.
Order accurate materials to complete each installation.
Approve assignment of installation crews to each installation job.
Oversee the coordination of materials procurement with approved vendors for maximum efficiency and cost.
Manage inventory to include:
Oversee and track of all unused materials:
Return or reuse unused materials.
Oversee truck inventory, warehouse material and product stock.
File permits for installations requiring local permits to commence job.
Maintain departmental budget expectations to include job costing analysis of completed jobs.
Assist Project Managers in the evaluation of appropriate products and pricing for clients.
Conduct job pre]inspections for ease of installation, materials cost control and safety of install team.
Complete weekly truck inspections and audits of paperwork.
Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
Support install technicians on troubleshooting issues as needed.
Accountable for team performance and progress toward company goals.
Responsible for the interview and selection process of team leads, technicians and apprentice candidates.
Manage operational metrics including average invoice total, callback ratios and labor margins.
Train, coach and mentor team leads, technicians and apprentices.
Investigate any reported safety issues.
Resolve any issues involving missing and/or damaged tools and any vehicle malfunction.
Evaluate work load and schedules to maximize production.
Ensure service performed is completed on time and to the customer’s satisfaction.
Perform on-site job inspections.
Provide feedback, coaching, and ongoing technical and communication training to all subordinates to increase performance.
Participate in all company sponsored training classes.
Manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
Communicate with other departments to ensure the proper transfer of all service work business data.
Maintain a courteous demeanor with customers and associates at all times.
Maintain a professional image at all times by wearing company approved uniform.
Abide by all standards of performance and ethics.
Participate in company sponsored training classes.
Follow all safety policies and procedures.
Communicate the benefits of Club Memberships.
Manage operational metrics including average invoice total, callback ratios and labor margins.
Perform other duties as assigned.
Knowledge, Skills and Abilities:
Have a minimum of 2-5 years of supervisory experience in residential service and installation operation.
Have a minimum of 5 to 10 years of verifiable work experience in the HVAC industry.
Knowledge of the fundamental operational functionality of residential air conditioning, heating, and ventilation equipment.
Able to troubleshoot problems with refrigerant, electrical, and duct systems on HVAC equipment.
Possess good analytical skills and attention to detail.
Must be highly organized with good attention to detail and follow through.
Excellent customer service skills with desire to exceed customer expectations.
Function in a team environment.
Must be able to use a computer tablet, smart phone and read a map or follow GPS.
Valid driver’s license, and approved to drive by Company’s insurance carrier.
Education/Certification Requirements:
EPA Certified.
A High School diploma or general education degree (GED) required.
NATE Certification preferred.
HVAC certification or Diploma preferred.
Working Conditions:
Work in indoor/outdoor elements with extreme variation in temperatures.
Climbing, heavy lifting, standing, stooping, bending, crouching, kneeling, sitting, and reaching.
Physical Requirements:
Ability to work in tight spaces such as attics and/or crawlspaces.
Ability to lift 50 pounds, to push, pull, carry or maneuver heavier items.
Occasionally work from heights 15 feet or higher above ground.
Have good visual acuity to see and focus close, distance and peripheral vision with normal depth perception.
Willing to work hours outside of normal work schedule, if needed.
