The Grand Lodge on Peak 7 is hiring for a seasonal Bell Person to work at our luxury slope-side resort. Seeking upbeat and enthusiastic individuals to provide exceptional customer service while greeting arriving guests, providing luggage assistance, monitoring the parking garages and outdoor lots, and assisting the Guest Services department. Starting at $14 per hour + tips! Come work with us and be a part of our GRAND family! Visit www.BGVjobs.com to apply!
SUMMARY: This position provides exceptional customer service to the guests and owners at the Grand Lodge on Peak 7 when greeting arriving guests, verifying parking privileges, providing luggage assistance and monitoring the parking garages and outside lots. Each Bell Person is rotated throughout the day to the Bell Attendant, Greeter and Parking Monitor stations and performs the duties associated with each area.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Including but not limited to:
Perform the following duties when covering the outside station as the Greeter:
Greet arriving guests and owners, as they drive up to front entrance, with a friendly disposition.
Verify that arriving guests and owners are authorized to park on property by checking the list of scheduled arrivals or day use reservations.
Communicate to guests and owners how many cars they are authorized to park.
Provide guests and owners with parking alternatives if they are not authorized to park on property.
Direct arriving guests and owners to the appropriate counter inside.
Offer luggage services and radio the Bell Attendant, when needed.
Perform the following duties when covering the inside station as the Bell Attendant:
Respond to radio calls from the greeter when luggage services are needed.
Assist guests and owners with their luggage by loading up the bell carts and wheeling them to the rooms.
Maintain the luggage carts by ensuring tires are fully inflated, bolts are tight, carts are clean and carts are returned to the designated areas.
Assist guests and owners with their luggage when they are moving from one room to another.
Perform the following duties when monitoring the parking garages and outside parking lots as the Parking Monitor:
Monitor parking spaces in the parking garages and outside lots to maximize available spots.
Communicate with the greeter to ensure arriving guests are directed to open spots.
Work closely with the Concierge, Sales and Guest Services front line teams. Communicate via phone, radio and in person.
Provide hourly tallies of available parking spaces to the Concierge team.
Gain assistance, from Guest Services, with vehicle owner identifications and communications pertaining to parking violations from rental guests and owners
Gain assistance, from Sales, with vehicle owner identifications and communications pertaining to parking violations from Sales Agents and tour guests.
Alert the Sales team when the outside parking lots are full to ensure Sales Agents and tour guests are directed to the parking garages.
Communicate directly with parking violators when they are present in the parking garages or outside lots.
Check for valid parking permits on parked cars and ticket cars that are illegally parked.
Follow up on ticketed cars and report un-addressed parking violations to security, boot when applicable.
Approach guests and owners, throughout the day, and proactively offer assistance.
Uphold Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
Be the “End of the Line” and resolve every situation inherited, not passing it along, whenever possible.
Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.
Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
Maintain a positive working relationship with all contacts, always being helpful and courteous.
Wear proper uniform and name badge and adhere to Company appearance standards at all times.
Attend and participate in company-wide training sessions and department staff meetings.
