Job Description:

Your passion makes the difference!

Planned Parenthood of Orange County is looking for a Temporary (full-time) Call Center Representative in Orange, CA.

Schedule: Sunday - Thursday (9:00am-5:30pm)

Anticipated Dates: ASAP - April 2021.

Benefits include:

Generous vacation, sick and paid holiday benefitsComprehensive benefits package; including 401(k) matching contributions up to 8%

Responsibilities

To provide excellent customer service to both external and internal clients, by answering calls from the call center appointment line and making patient appointments in the practice management system.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Strong commitment to quality healthcare with the ability to deliver excellent customer service.

Ability to work independently and as a team member.

Possess a warm, caring manner.

Effective and polite communication skills

Ability to relate to diverse communities.

Ability to work with computers and enter data quickly and accurately.

Ability to read and implement written instructions.

Ability to maintain strict confidentiality.

Maintain professional demeanor at all times.

Working knowledge of Microsoft Office, especially Outlook and Internet Explorer.

Availability to work flexible hours which include weekends.

Qualifications

High school diploma or equivalent.

Call Center experience preferred.

Online appointment preferred.

Medical insurance authorization preferred.

One (1) year proven customer service experience / health care background preferred

Bilingual skills (English/Spanish) preferred.

Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, equal pay, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military, veteran status or any other federal or state protected class. We are committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion.

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