Posted in General Business 30+ days ago.
Type: Full-Time
Location: Lancaster, Pennsylvania
SUMMARY:
The Product Metallurgical Engineer is responsible for reviewing customer specifications, on line practice approval, and the investigation of claims and rejections, leading to practices that meet customer quality requirements while at the same time minimizing cost through assuring maximum operational availability. This position will require close customer contact, with the expectation that travel to a customer's location will at times be required.
Key Accountabilities:
Specifications & Availabilities
Reviews customer specifications and prepares formal letters of acceptance or exception.
Advises Sales, Marketing or Customer Service of product availabilities, recommending full Trial &
Availabilities reviews for non-standard products.
Issues Special Practices Requirements documents per Departmental procedures.
Initiates PPAP (Production Part Approval Process) if required by the customer.
Practice Approval
Reviews and approves / rejects practices, advising Customer Service and Production Planning of reasons for rejection.
Ensures that practices are designed and effectively deployed to meet customer requirements, while optimizing costs and profit potential.
Deploys effective change control to maintain product quality and manage and control risks to safety and process integrity.
Disposition of QMR
Dispositions internal questionable material, determining if the material is usable by the customer.
Works with the production areas to investigate root cause and problem solve to root cause.
Disposition of Claims
Dispositions customer claimed material
Works with Quality Systems to issue corrective action requests to responsible areas
Works with the area Operations Quality and Process Engineers to develop effective corrective actions.
Customer Awareness
Assigned as Single Point of Accountability (SPA) for customer accounts, with the expectation that travel to a customer's location/and or host on-site visits to resolve claims and assist in new product development will at times be required.
Assists Technical Account Managers and Application Engineers in the development and qualification of products.
Process Management
Advises the Location of customer requirements resulting in the identification of new key processes requiring Process Management.
Monitors product characteristics for process capability to customer requirements and may act as Process Owner for assigned managed process(es).
Quality Systems
Expected to participate in activities supporting Arconic Lancaster's Quality Management System and maintenance of the facility's ISO and IATF Quality Certifications. This may include but is not limited to:
Quality Audits, Procedure development and approval, reduction of internal and external rejections, change management
FINANCIAL IMPACT AND ORGANIZATIONAL ACCOUNTABILITIES:
The position impacts Arconic Lancaster's ATOI through development of robust production practices, prevention / acceptance of customer claims, disposition of QMR material, and utilization of the new product development process.BASIC QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
ABARTA Coca-Cola Beverages, LLC
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Eurofins Lancaster Laboratories Inc.
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Eurofins Lancaster Laboratories Inc.
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