Job Description:

Do you like interacting with vendors and customers? Do you enjoy multi-tasking and working with a variety of administrative tasks? If so - Vector Security Networks Division has an opening for a Dispatch Reduction Coordinator in Gainesville VA. Assist customer and technicians and partner with teams throughout division in providing support with alarm monitoring including false alarm reduction and assist with the alarm permit program.

Main Responsibilities:

• Develop and build and  relationships between Vector and jurisdictions including third party companies throughout US and Canada


• Liaison and advocate in assisting customers with appeal processes on false alarm fees and drive to reduce or eliminate fees 


• Participate and serve on industry committees; virtually as well as attend on site


• Ability to remain current and familiar with industry trends


• Review site accounts - assess need of system inspections and end user training - schedule and verify completion of required services


• Support the development, offering, and ongoing refinement of the alarm monitoring permit program


• Maintain accurate - complete records of corresponding permit numbers and expiration dates on all monitoring permits within systems


• Handle jurisdictional research throughout the US and Canada as it pertains to alarm monitoring requirements - ensuring the maintenance and update of records 


• Support false alarm reduction initiative for division enhancing Vector's image within the law enforcement community and various associations including False Alarm Reduction Association 

Why Join Us?

Recognized as #1 in security by SDM Magazine and ranked #5 among the top electronic security providers in the United States, Vector Security provides home automation and mobile security solutions to more than 300,000 homes, businesses, and multi-site enterprises across North America and the Caribbean, including many Fortune 500 companies.

With services tailored to fit each customer's needs, we offer everything from alarm monitoring and smart home solutions, to video surveillance and managed network services.

Our unique history traces back to The Philadelphia Contributionship, America’s oldest property insurance company founded in part by Benjamin Franklin in 1752.

Along with competitive compensation and career advancement opportunities, we offer a comprehensive “Total Rewards” package. Qualifying employees receive:

• Medical, dental, and vision coverage


• Company paid life and AD&D insurance


• Company paid short- and long-term disability


• Voluntary benefit products


• 401k retirement savings plan after just 60 days


• Paid time off for vacation, sick and floating holidays


• Tuition reimbursement


• Employee Assistance Program (EAP)

Vector Security, Inc. is an Equal Opportunity Employer 

Vector Security is a Drug-Free Workplace

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.

Experience

Preferred

• 2 year(s): Technical Support

Education

Preferred

• Associates or better

Skills

Required

• Typing / keyboard


• Performs task with minimal errors


• Self-starter


• Microsoft Office


• Listening


• Customer service skills


• Ability to multi-task

Behaviors

Required

• Team Player: Works well as a member of a group


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization


• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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