Job Description:

The Mission Critical Operations Manager is responsible for overseeing day to day infrastructure operation, including maintenance. This position is required to manage and support all critical engineering, base building and environmental support functions including all mission critical and data center operations, 24/7 staffing support and emergency response functions.

Responsibilities
Single point of contact between Supplier team and Data Center Operations organization for all technical and emergency issues.

Provide supervision, oversight and assessment of all operations and compliance with all process, procedures, regulations, and client requirements.

This position is expected to have the skills required to provide direction to the maintenance team for the repair and maintenance of building infrastructure systems.

A strong background in team building, employee management is required.

Qualifications
High School diploma or GED equivalent or technical training/degree.

6 years (+) experience in facilities operations, maintenance, and engineering management and supervision is preferred.

Operating Engineer or other applicable licenses, Universal CFC s license and a Limited Maintenance Electrical license is preferred.

Systems Maintenance Administrator, Facility Management Administrator is preferred.

Operate the data center program to achieve 100% uptime and customer service level agreement (SLA) compliance.

Provide management and engineering support for the development of complex utility/electrical/mechanical switching scripts and procedures (i.e. Method of Procedures (MOPs), Emergency Operations Procedures (EOPs), Standard Operating Procedures (SOPs) and Change Management processes).

Technical knowledge and understanding of critical environments, including Data Centers, HVAC, Standby emergency power, uninterruptable power supplies, computer room air conditioning, and associated infrastructure.

Implementation and management of Preventative Maintenance Program as directed by the client.

Reviewing engineering design and provide operational support associated with these technical areas in highly complex environments.

Proficient in computer applications and software such as MS Office and email.

Ability to think strategically and successfully articulate and communicate an effective vision for best in class performance of critical facilities.

Ability to solve technical problems and deal with a variety of options in varying situations. Requires advanced analytical and quantitative skills.

Ensure that all work management processes, programs, and requirements are well understood by the engineering operations/services teams.

Ensure that all personnel, vendors, and contractors fully understand the requirement for strict adherence to the critical awareness processes, programs, and protocols.

Extensive knowledge of energy management and sustainability programs, processes, procedures, and metrics.

Assist with regulatory inspections Environmental audits, OSHA inspections, etc.

Requires working knowledge and application of: Computerized Maintenance and Management Systems (CMMS), Building Automation Systems (BAS), Building Control Systems (Direct Digital Control (DDC) and pneumatic)

Ability to make effective presentations on relevant topics to internal departments, employees, clients, and/or management.

Ability to manage and track Key Performance Indicator (KPI) metrics for the buildings under their responsibility.

Ability to effectively manage and perform Human Resources type oversight (performance management & evaluations, personnel evaluation for hiring of Mission Critical staff, training/onboarding).

Dealing with client employees/tenants/groups within the critical facilities. Fielding complaints/concerns and managing response appropriately.

Potential travel requirements depending on geographic responsibilities.

On call 24 hours a day, 7 days a week, 52 weeks a year.

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