Our Magnolia Care Technical Specialist provides a premium experience in the Magnolia VIP Care Program, providing post installation technical management of the Magnolia products installed and programmed in residential and commercial spaces. You will play a vital role in ensuring the highest quality client experience by driving operational efficiency, and growing the business in an effort to support converging technologies.
Key accountabilities:
Responsible for the ongoing monitoring, pro-active system maintenance, configuration and programming of advanced audio, video, lighting, surveillance, automated, and networked systems in Magnolia Care qualified residential spaces both remotely and onsite
Provides ongoing consultation services of clients' systems
Monitors, tests, diagnoses, repairs, recreates advanced programming, optimizes and maintains client's Magnolia purchased equipment. Ensures proper system functionality and performance benchmarks are achieved
Responsible for facilitating product repair in client system and expediting exchange of products, installation and programming.
Delivery and installation of audio/video, control and networking equipment
Maintains accurate records for all Client post-installation technical activities
Educates the Client on the purchased equipment, which includes the system operation tutorial
Maintains functionality for MDC store(s)
Basic Qualifications:
2 years of home audio video installation work
2 years of customer service
1 year of Control System Programming
21 Years of Age
Clean Driving Record
Carrying/lifting/pushing/pulling weight up to 75 lbs. with or without reasonable accommodation
