Immediately hiringaCustomer Service Representative for our CARTSTAR CollisionCenter located in Doylestown, PA.
The Customer Service Representative position with provide you with the opportunity to advance your customer service skills and learn the internal operations of the Automotive Collision Industry.
Greets all walk-in customers in a professional and courteous manner.Answer and directs all phone traffic in a polite, courteous and cheerful manner.Explain FRED BEANS repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.Educate customers on FRED BEANS CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).Schedule and record appraisal and delivery appointments.Update and maintain the store scheduler with Office Manager.File repair order paperwork accurately or record in FRED BEANS management system.Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.Maintain the front office and customer reception areas.Attend daily release meetings.