At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.

We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Why Planet Fitness?

• Each of our employees receive:


• Complimentary Back Card Membership


• Company Facilitated Training


• Advancement Opportunities


• Rewards and Recognition Programs

Essential Duties and Responsibilities 

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:


• Answer phones in a friendly manner and assist callers with a variety of questions.


• Check members into the system.


• New member sign-up.


• Take prospective members on tours.


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements 

• Customer service background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• High School diploma/GED equivalent required.


• Must be 18 years of age or older.

Physical Demands 

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occasionally lift up to 50 lbs.


• Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.


• Will occasionally encounter toxic chemicals during shift.