Customer Service Associate Representative –Trend Mgmt

Have you heard?    Express Scripts is now part of Cigna. Together, we’ve got big plans. We want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that’s only the beginning. Read on to learn more about working with us.

Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help others? As a Customer Service Associate Rep you’ll be part of a dedicated team which ensures that our customers receive accurate and timely information about plans and costs. You will be on the front lines with doctors’ offices, providing formulary information and responding to phone inquiries with care and detail.

How you’ll make a difference:

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  Be a superstar in the eyes of providers and patients alike: Initiate phone calls with physicians’ offices to deliver formulary information as well as handle inbound and outbound calls to educate patients on plan design and cost. 

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  Use your expert problem solving skills to help our patients be at their best every day: Work with patients and doctors to research issues with medication coverage to help patients get the medication they need.

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  Juggle multiple tasks without sacrificing attention to detail. You will be busy handling multiple requests at any given time as well as documenting information from your conversations in our computer system.

What You Should Have: 

• High School Diploma / GED required 


• 1 year of relevant experience  


• General PC knowledge including Microsoft Office 


• Excellent communication skills (verbal and written) 

NOTE: We are currently training in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection.  A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up

What you’ll love about working here: 

• Fun, friendly, and unique culture – Bring your whole self to work every day!  


• Choice of three unique medical plans 


• Prescription Drug, Dental, Vision and Life Insurance 


• Employee Contributions for HRA and HSA accounts 


• 401K with Company Match 


• Paid Time Off and Paid Holidays 


• Tuition Assistance 

About Express Scripts 

Advance your career with the company that makes it easier for people to choose better health. 

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.  

Express Scripts is an equal opportunity employer/disability/veteran 

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make?  To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.