POSITION SUMMARY

The Senior Manager is responsible for the day-to-day management of the Regulated Markets Envoy team members.  Manages the performance and develops the feedback of the members of their team, including following through on frequent Check-in conversations.  Focuses on energizing their team and helping them grow by making deeper connections.  Serves as the champion for the Envoy role and contribute to the evolution of the Envoy team.  Assesses, develops and acquires talent.  Assigns projects and work assignments to team members and directs activities, providing functional guidance.  Responsible for escalation, evaluation, and prioritization of business and technology requests.  Collaborate with departmental leaders to develop and implement strategic business work plan and goals.  Participates in process improvement and cross-departmental initiatives.

ESSENTIAL FUNCTIONS

• Manage a functional team in one or more sites


• Work to develop employee’s skills, evaluates performance, provides feedback, and oversees resolution of employee relations issues


• Conduct frequent Check-ins and participates in performance management sessions


• Develop and manage resourcing forecasts to address project needs


• Resolve escalating issues from both business and technology partners


• Work with departmental leadership to develop and implement strategic business work plan and goals


• Track and report status to upper management as appropriate


• Develop annual initiatives and specific deliverables for the team


• Participate in special projects or task forces as assigned


• Collaborate with both business and technology management team to identify and implement process improvements


• Interview, hire and on-board new talents

QUALIFICATIONS

• Bachelor's Degree or equivalent work experience


• 8-12 years relevant work experience. Prior management experience preferred


• Foundational knowledge of Regulated Markets such as Medicare, Medicaid, and Healthcare Reform preferred


• A high degree of competency in Word, Excel, and other MS Office Program


• Excellent verbal and written communication skills


• Must possess good organizational skills and flexibility to manage multiple priorities and take on new initiatives to support rapid growth


• Good interpersonal skills


• Ability to lead and manage direct reports, establish clear expectations, providing coaching and feedback and assessing and evaluating performance

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make?  To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.